Account Manager Client Service for Health Plans

1 month ago

Eden Prairie, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Account Managers serve as a contact for the clients' staff for management of day to day inquires between OptumRx and the client. They are primarily responsible for coordinating the activities of multiple internal departments to deliver best-in-class service to our client. They support the overall team with client retention and growth as a high performing individual with proven communication skills and a comprehensive understanding of the PBM environment.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Act as an outward facing resource for assigned accounts
  • Build relationships with clients and serve as the primary point of contact for overall and day - to - day service delivery
  • Represent the client internally and coordinate with other functions to implement plan design, complete projects and address ongoing service needs
  • Provide regular communication to management on client concerns and feedback
  • Assist in client training for remote system access and reporting
  • Collaborate with multiple layers of management to ensure service delivery is accurate and ensure responses are completed on time and within scope
  • Oversee all PBM operational functions pertaining to day - to - day management of the customer
  • Assesses and interprets customer needs and requirements and represents both internally and externally
  • Identifies solutions to non-standard requests and problems and translates concepts into practice
  • Collaborate and communicate with internal business partners
  • Participate in team, segment, or organizational projects/workgroups
  • Serves as a resource to others

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 2+ years of experience/understanding of competitive landscape and familiarity with pharmaceuticals industry or healthcare industry
  • 2+ years of Account Management Experience
  • 2+ years of experience with communicating with internal and external stakeholders
  • Intermediate level of proficiency with Microsoft Office products including Word, Excel and Outlook
  • Intermediate level of proficiency with working collaboratively and influencing across a matrix environment to deliver financial goals

Preferred Qualifications:

  • Medicaid knowledge and experience
  • Operational Readiness experience
  • Project Management/implementation experience
  • ServiceNow experience

Soft Skills:

  • Prioritizing multiple tasks in a fast-paced production environment
  • Having an investigative personality who is interested in finding answers
  • Excellent communication, positive attitude and professionalism in dealing with and having exposure to both internal and external customers/stakeholders
  • Ability to work in self-motivated environment with limited supervision
  • Detail oriented
  • Ability to work independently

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii or Washington Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Green

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