Service Warranty Administrator
1 week ago
Service/Warranty Administrator AgRev
We have started a revolution in the agricultural equipment industry AGCO has formed AgRevolution™, an agricultural equipment dealership to provide industry-leading products and support services to the farming community.
We are - Customer champions. Industry experts. Brand advocates
WHO WE ARE LOOKING FOR:
AgRevolution is looking for a Service/Warranty Administrator for the Columbia, Kentucky area. This individual is responsible for maintaining accurate and on-time reports relative to the service department’s operation within the dealership. This individual will perform functions to support the work order process, including but not limited to ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner.
WHAT YOU WILL BE DOING:
- Handle warranty claims, including computation of charges, submission, and follow-up.
- Maintain service department files and records.
- Update customer profiles using equipment, hours, or other information from the customer work orders.
- Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community to present a
- professional image of the dealership.
- Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
WHAT YOU WILL BRING:
- Strong computer skills Knowledge of service process and procedures
- Strong organizational skills
- Excellent oral and written communication skills
- Strong customer service skills
- General understanding of mechanical/technical terms preferred.
WHAT WE OFFER:
Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s 8 billion people. From the day you decide to join AgRevolution / AGCO, we want to engage and excite you and we are clear on where we want to go as a business, and we trust you to help us there. Whether you want to learn a new skill or aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.
We also invite you to “Make the Most of You” - Benefits include health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…
THE FUTURE OF AG IS AT AGREVOLUTION
At AgRevolution, we are committed to building a bright new future for our customers. We supply farmers with today's highest-performing brands, including Fendt, Massey Ferguson, and Challenger. We offer the highest-quality parts on the market today and we have skilled service technicians on hand, ready to help you.
AgRevolution is a wholly owned subsidiary of AGCO Corporation. AGCO is a global leader in the design, manufacture, and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now.
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, and requirements and may change at any time with or without notice.
Job Segment: Sales Rep, Agricultural, Engineer, Supply, Sales, Agriculture, Engineering, Operations
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