Current jobs related to Guest Services Manager - Honolulu - Marriott International

  • Guest Services Manager

    1 month ago

    Honolulu, United States Gecko Hospitality Full time $65,000 - $68,000

    Guest Services Manager Resort Our Company is an industry leader looking for an enthusiastic Guest Services Manager to join our team. Apply today for our location in Honolulu, HI. Our legacy in the hospitality industry continually motivates us to offer a cozy and engaging experience for our guests. Our hotel, ideally situated and brimming with considerate...

  • Guest Services Manager

    1 month ago

    Honolulu, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionGuest Services ManagerResortOur Company is an industry leader looking for an enthusiastic Guest ServicesManager to join ourteam. Applytoday for our location inHonolulu, HI.Our legacy in the hospitality industry continually motivates us to offer a cozy and engaging experience for our guests. Our hotel, ideally situated and...

  • Guest Services Manager

    4 days ago

    Honolulu, United States Marriott Full time

    Job Number 24144253Job Category Rooms & Guest Services OperationsLocation The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that...

  • Guest Services Manager

    2 months ago

    Honolulu, Hawaii, United States Marriott International, Inc. Full time

    Job Number Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Job Category Rooms & Guest Services OperationsLocation Moana Surfrider A Westin Resort & Spa Waikiki Beach, 2365 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition...

  • Guest Services Manager

    2 months ago

    Honolulu, Hawaii, United States Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring...

  • Guest Services Manager

    3 weeks ago

    Honolulu, United States Marriott Full time

    Job Number 24144253Job Category Rooms & Guest Services OperationsLocation The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Serves as the property Manager on Duty and oversees all property operations,...

  • Guest Services Manager

    4 weeks ago

    Honolulu, United States Marriott Full time

    Job Number 24144253Job Category Rooms & Guest Services OperationsLocation The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Serves as the property Manager on Duty and oversees all property operations,...

  • Guest Services Manager

    1 month ago

    Honolulu, Hawaii, United States Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring...

  • Operations Manager

    2 days ago

    Honolulu, Hawaii, United States Hawaiian Airlines Full time

    Job SummaryThe Airport Operations Manager - Guest Services is responsible for ensuring that airport operations functions operate at maximum productivity and efficiency. This role leads and directs Airport Operations employees in matters concerning airport operations, manages relationships with other Operations Managers, and coordinates day-to-day airport...

  • Guest Services Coordinator

    1 week ago

    Honolulu, Hawaii, United States Hawaii Americana Realty Full time

    Job OverviewWe are looking for a dedicated Guest Services Coordinator to enhance our hospitality team. This role involves welcoming guests, addressing their needs, and identifying opportunities for improving service efficiency.Shifts Available: Multiple shifts are offered, including overnight from 10 PM to 6 AM, as well as daytime shifts from 6 AM to 2 PM...

  • Guest Service Representative

    3 hours ago

    Honolulu, Hawaii, United States Highgate Hotels Full time

    Job SummaryThe Guest Service Agent (On-Call) is a key member of the Front Office team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesGuest Service: Greet and welcome...

  • Guest Services Representative

    1 hour ago

    Honolulu, Hawaii, United States Hilton Garden Inn Waikiki Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hilton Garden Inn Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Greet and...

  • Guest Services Agent

    2 weeks ago

    Honolulu, United States Marriott Vacations Worldwide Full time

    Hourly Rate:$25.68JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office might be the place for you! You will have the opportunity to welcome our guests, while...

  • Guest Services Agent

    4 weeks ago

    Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time

    Hourly Rate:$25.68JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office might be the place for you You will have the opportunity to welcome our guests, while experiencing...

  • Guest Services Agent

    2 months ago

    Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time

    Hourly Rate:$23.33PAY RATE:$23.33 / hr. JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office might be the place for you You will have the opportunity to welcome our...

  • Guest Service Agent

    5 days ago

    Honolulu, United States Lotus Honolulu at Diamond Head Full time

    Lotus Honolulu at Diamond Head Lotus Honolulu at Diamond Head Honolulu, HI Honolulu, HI Part-time Full-time Part-time Full-time $24.25 an hour $24.25 an hour 8 days ago 8 days ago 8 days ago Job Overview We are seeking a Guest Service Agent to join our team.The ideal candidate will be responsible for providing exceptional customer service to all guests,...

  • Guest Services Agent

    2 months ago

    Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time

    Hourly Rate:$31.22PAY RATE:$31.22 / hr.JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you You will have the...

  • Guest Service Ambassador

    7 minutes ago

    Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

    Job SummaryThe Guest Service Agent (On-Call) is a key member of our team at Alohilani Resort Waikiki Beach, responsible for providing exceptional service to our guests throughout their stay. As a Guest Service Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from check-in to check-out.Key...

  • Guest Services Attendant

    5 days ago

    Honolulu, Hawaii, United States Pyramid Global Hospitality Full time

    Position OverviewThis role encompasses responsibilities as both a Bell Attendant and Valet. The individual will be tasked with:Facilitating Guest Requests: Efficiently responding to guests' needs for valet parking services.Vehicle Management: Safely parking and retrieving vehicles for guests.Luggage Assistance: Storing and retrieving guest luggage as...

  • Guest Services Representative

    1 week ago

    Honolulu, Hawaii, United States US Commander, Navy Installations Full time

    Position OverviewThis role is essential in delivering exceptional customer service and ensuring the safety and satisfaction of all guests. The Front Desk Associate will be responsible for various tasks that contribute to the smooth operation of the front desk and lobby area.Key Responsibilities1. **Guest Security and Privacy**: Maintain the security of all...

Guest Services Manager

1 month ago

Honolulu, United States Marriott International Full time
Job Number 24101606
Job Category Rooms & Guest Services Operations
Location The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

The salary range for this position is $57,806.25 to $67,625.00 annually. This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.