Clinical Care Coordinator- Twin Cities Orthopedics
3 weeks ago
The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers. Attention to detail, surgery scheduling and answering patient calls with great customer service and compassion is a must. Casting and Splinting, hand and upper extremity experience is a plus.
Full time role, Monday - Friday 7:30 am - 5:30 pm depending on clinic times, out of our Hudson, Stillwater, River Falls & Woodbury locations.
A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for a sign-on bonus.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions:- Prepare, stock, and clean exam room
- Prepare for clinic and surgeries, ensuring pertinent information is available in the chart for the physician prior to entering the patients' room (i.e., MRI, CT, EMG and lab reports)
- Room patients and prepare for exam
- Maintain an efficient, organized clinical flow
- Gather and verify pertinent patient information; compile patient medical data
- Assist with documentation of patient data into electronic health records system
- Prep for injections, change dressings, apply durable medical equipment, and remove sutures/staples under provider direction
- Application and removal of casts
- Assist with patient transfers
- Ensure coding requirements are followed during entry of patient information
- Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider
- Manage the clinic schedules and communicate any scheduling issues with Lead or Supervisor in a timely manner
- Schedule patient appointments, surgeries, MRI's, bone scans, EMG's, consults and any other tests ordered by the provider
- Manage the physician's schedule, including surgeries, clinics, meetings and any other pertinent items. Inform the appropriate staff with any changes to the physician's schedule
- Provide efficient, effective liaison between the physician and patients, hospitals, therapist, QRC's, attorneys, insurance companies, employers, and other staff members
- Contact insurance companies and worker's compensation officials for authorizations for scheduled tests; provide accurate information to the prior authorization team
- Inform "on call" surgeon of any inpatient cases that will require rounding during the weekend.
- Triage phone calls from emergency/urgent patients
- Relay, screen and appropriately reply to all patient calls. Document all phone messages in the patient's electronic chart
- Coordinate ordering supplies and/or equipment for surgeries and/or clinics (i.e. prosthesis for surgery, lab coats for clinics).
- Able to support multiple specialties
- Any and all other duties as assigned
Education and Experience Requirements:
- Certified Medical Assistant (CMA) certification, Licensed Practical Nurse (LPN), Athletic Trainer (ATC) or equivalent.
- 1-3 years' experience in medical clinic setting or equivalent
Essential Requirements:
Ability to:
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic, office or surgery center during business hours
- Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic/office setting
Notes
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
- This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
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