Stewarding Supervisor

3 months ago

Charlotte, United States The Ballantyne, a Luxury Collection Hotel Full time
Job Description

Overview: 

Accountable for the management, training and performance of the stewarding department, working daily with all F&B departments to ensure that quality and service standards are met at The Ballantyne Hotel. 

Primary Responsibilities:

Conducts pre-shift meetings to inform staff of daily events; and duties for the day as well as coordinating breaks for your team Ensures sidework duties are complete the dish room and cafeteria are kept clean and neat Ensures the cleanliness of all F&B supplies and proper storage of them. Assists the purchasing department by checking supply levels of all products related to the department Monitors employee performance and ensures all procedures or tasks are completed to Ballantyne standards. Instructs employees in the proper performance of their duties. Provides recommendations for employee discipline, recognition and performance evaluation to support the career development of employees under their supervision. Notifies Chef of incident or conflicts that affect normal business operations or guest service. Responds quickly to guest, both internal and external, requests in a friendly manner.  Follows up to ensure guest satisfaction. Provides a professional image at all times through appearance and dress. Coordinate and assist with banquet functions when needed. Set up for banquet team, buy pulling equipment prior to events Maintain the Off the Clock Café, by stocking and cleaning the buffet daily for each meal period. Continually assist in keeping the room neat and clean Follows company policies and procedures. Note:  Other duties as assigned by supervisor or management.

Qualifications: 

Education/ Experience:  High School Diploma or equivalent and one year of food service supervisor experience.  General knowledge of restaurant and or hotel operations.  Some supervisory experience.

Certification and/or License Requirement:   Alcohol awareness certification and/ or food service permit as required by local or state government agency.  Food Service and/ or other certification as required by hotel.

Skills: 

Customer service.

          Interpersonal communications.

          Organizational skills.

          Attention to detail.

Benefits:

401k after 90 days, fully vested, company match to 3% Marriott Hotel Discounts Worldwide Northwood Hospitality Discounts  Discounts at our Gallery Restaurant and Spa Health Insurance - Vision, Dental, Medical Referral Bonus program Generous PTO policy

Working Conditions:

Will be required to work nights, weekends and holidays.

          Will be required to work in fast paced, stressful environment.

Source: Hospitality Online

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