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Fire and Water Restoration Project Manager

2 months ago

Kansas City, United States SERVPRO of Kansas City Midtown Full time

As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. Responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Key Responsibilities

Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.

Negotiate with customers and/or clients for approval of restoration activities

Schedule, coordinate and oversee crews, assests, and subcontractors to provide service on active projects to include subcontractors

Review job site documentation to support the services provided and ensure proper client requirements and billing process

Maintain all communications with customers, teammates, vendors, and insurance representatives

Manage production expenses including labor, equipment, vehicles, and other assets

Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.

Actively engage in recruiting, hiring, and training restoration teammates

Position Requirements

High school diploma/GED; Associate degree or Bachelor’s degree preferred

Valid driver’s license

At least 1 year of management and/or supervisory experience

At least 3 years of industry experience

IICRC certification a preferred

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.