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HVAC Service Tech II
1 month ago
Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Category: Technician
Location Name: Matz-Rightway Service Experts
Location Address: 110 Kroemer Ave, Riverhead, NY 11901
***Up to $2,500 Sign-On Bonus*** (For qualified individuals)
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT
Service Experts Company Perks and Benefits for YOU
- Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
- Our Top Service Technicians earn over $130,000 annually. Total Compensation is Hourly plus Spiffs/Commissions ***Depending on Center this could be more
- Generous PTO provided
- 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
- Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
- We provided wellness program options for free employee medical
- Company-provided smart phone, tablet, uniform plan, and tool replacement program
- We'll make you better at what you do with our internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
- Company-paid employee Life Insurance with options for YOU and your Family
- Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Position Summary:
Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer.Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities:
- Works under direct supervision of the Installer or Lead Installer to install HVAC equipment and accessories in the customer's home
- Assists with the installation of heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications
- Assists in the installation of ducts and duct fittings
- Performs duties so as to deliver of excellent customer service and sustain high levels of customer satisfaction
- Assists in the delivery and removal of equipment needed to complete the installation work
- Assists the Installer or Lead Installer in ensuring company property, vehicles, and tools are being properly used, maintained, and properly accounted for
- As needed or required, completes all paperwork in a neat, accurate, thorough, and timely manner
- Represents the company professionally, honestly, and ethically in all business matters and concerns
- Responsible with the Installer for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image
- Performs similar/other duties as needed or assigned
- Regular, reliable attendance
Health & Safety Roles and Responsibilities:
- Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
- Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
- Corrects substandard acts or conditions within area of control
- Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
- Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
- Complies with the general rules as prescribed by company program(s) procedure(s)
- Operates devises or equipment as prescribed by company program(s) or procedure(s)
- Participates in any safety initiatives, teams, or committees
- Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
- Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
- Does not perform act that may endanger the safety or well-being of others
- Does not engage in any pranks, contests, or rough boisterous behavior
- Works in compliance with applicable legislative requirement
- High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification preferred
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- EPA and safety certifications required
- Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
- Mechanical aptitude and the ability to operate, or learn to operate, all necessary tools and equipment
- Basic skills in reading wiring diagrams
- Effective communication skills to communicate with customer and to provide excellent customer service
- Effective and efficient time-management and organizational skills
- Valid driver's license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
