Timberland: Store Manager

As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities as the Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn create a consistent best in class customer experience that aligns with our brand’s purpose and values. Additionally, you are responsible for setting an example for customer engagement and selling for your team. You are responsible for maximizing store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed. 

Timberland, a VF Company  

Founded in 1973, Timberland® is a global outdoor lifestyle brand based in Stratham, New Hampshire, with international headquarters in Switzerland and Hong Kong. Best known for its original yellow boot designed for the harsh elements of New England, Timberland today offers a full range of footwear, apparel and accessories for people who value purposeful style and share the brand’s passion for enjoying - and protecting - nature.  

At the heart of the Timberland brand is the core belief that a greener future is a better future. This comes to life through a decades-long commitment to make products responsibly, protect the outdoors, and strengthen communities around the world.  

By joining Timberland, you will serve as a purpose-led, performance driven, brand ambassador. You will build productive relationships by providing products to “adventurous doers” allowing them to “step outside and move the world forward.” You will also have the opportunity, tools, and environment to more explore the world around you and make meaningful, lasting connections. 

How You Will Make a Difference: 

• Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets 

• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.  

• Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed. 

• Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store. 

• Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success. 

• Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.  

• Maintain store inventory through proper shipping and receiving procedures. 

• Select, hire and develop a high performing team 

• Build an active talent community and network  

• Responsible for development of staff: 

• Actively communicate and maintain succession plans for staff  

• Communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.  

• Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.  

• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.  

• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others. 

What You Bring 

Required 

• 3+ years of multi-unit leadership or store management experience 

• People and performance management experience  

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays 

• Demonstrated ability to meet and exceed sales and profit results 

• Proven ability to meet business goals by driving results through store team 

• Ability to plan and drive results while balancing shifting priorities 

• Excellent verbal and written communication skills  

• Ability to build, lead and manage a high performing team 

• Excellent decision making ability in a fast-paced environment 

• Able to meet performance expectations  

• Detail orientated and excellent organization skills 

• Proficient computer skills including word processing, spreadsheets, and software programs 

• Proven ability in leading the delivery of a high level of customer service in a retail environment  

Preferred  

• Associate Degree (AA) or equivalent from two-year college or technical school 

• Experience in a specialty retail environment, retail footwear/apparel industry experience 

Physical 

• Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.) 

• Standing required for entire work shift 

• Bend, lift, open, and move product up to 50 pounds as needed 

• Travel (less than 10% of time) 

Free To Be, Inclusion & Diversity  

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. 

What’s In It for You 

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more. 

Our Parent Company, VF Corporation  

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com 

We just have one question. Are you in? 

Hiring Range:

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.