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Area Manager

2 months ago

Hershey, United States teamworkonline Full time

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

This position is responsible for the operational and managerial support at multiple concession locations throughout the Hersheypark Entertainment Complex. By working closely with a team of Part Time Supervisors, the Concessions Area Manager will lead an operating staff of over 200 team members, monitor financial performance for concessions operations, adhere to federal and state compliance regulations for food safety, and help to provide sweet service to our guests. 

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more

Job Duties (Duties marked with an asterisk are essential functions of this job):

  • Move between assigned concessions outlets to monitor outlet performance and engage employees. Observe food service and identify potential issues relating to food safety, customer service, staffing, wait times, and more. Resolve issues through allocating staffing and resources in order to prevent problems from growing and spreading.*

  • Identify training opportunities and make recommendations to F&B management and training teams in order to improve employee performance and engagement.*

  • Monitor employee work and provide on the spot training, coaching, leadership, and instruction to F&B team members. Consistently model and demonstrate proper attitude and behavior to team members. Ensure that the team is properly coached on how to do their job.*

  • Provide formal leadership to a large team through effective direction, support, development, coaching, and evaluation. As needed, discipline employees while following all company protocols and disciplinary action plans, up to and including termination.*

  • Monitor financial results for area(s) of responsibility and take corrective action as necessary. Review labor and other expenses to identify potential issues. Control expenses through effective staffing, waste monitoring, and resource management.*

  • Understand menu offerings, presentations, and pricing for all assigned F&B outlets. Be an expert on all areas of food service within the assigned area in order to demonstrate and coach employees to uphold company and brand standards.*

  • Respond to and resolve customer complaints and issues. Ensure proper resolution in line with guest experience standards.*

  • Evaluate food and beverage mix, monitor guest satisfaction and trends, adjust and implement operating standards that support the Hersheypark vision and mission.

  • Assist in the development and set-up of special events and seasonal offerings.

  • Perform other duties as assigned.

Qualifications:

  • Minimum of 3 years of related experience.

  • Industry Experience - Food & Beverage

  • Minimum of 2 years supervisory experience.

  • 18 years of age or older

  • Post-Employment - RAMP Certification, Servsafe Certification

  • Must have a valid Drivers' License

  • Completion of high school or GED

Knowledge, Skills, and Abilities:

  • Effective communication, connection, and employee relations skills

  • Skilled in the use of computers and technology, Google Workspace, and Microsoft Office, including Excel and Word.

  • Must be friendly, upbeat, and work well with other employees and be able to interact with guests

  • Experience working in fast paced food and beverage environment

  • Familiarity with monitoring financial information including financial performance and revenue/expense management

  • Must have the ability to safeguard confidential information

  • Must be self-motivated to complete tasks and be able to multitask while prioritizing job tasks and assignments

Job Demands:

While performing the duties of this job, the employee is required to:

  • Reaching Forward Constant (>67%)

  • Climbing Stairs Occasional (67%)

  • This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

  • This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

  • Must be able to speak and read the English language.

  • Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

  • The position is subject to both environmental conditions. Activities occur inside and outside.

  • The position is subject to outside environmental conditions. No effective protection from the weather.

  • Schedule will vary according to operating needs, but will include days, evenings, weekends, and holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer