Senior Associate, Account Operations

4 weeks ago


Salt Lake City, United States KPMG Full time
  • Partner with account leadership to standardize operational processes and implement enhancements; assist with the implementation and integration of client Vendor Management Systems (VMS); provide direction/oversight to junior AO resources to ensure effective operations, collaboration and information sharing; manage Contractor Labor Programs; coordinate responses to member firm inquiries
  • Build and maintain relationship with client vendor management and/or procurement function to optimize contracting
  • Understand the operational implications of the client Master Services Agreement (MSA), statement of work (SOW) templates and rate card(s); ensure compliance with MSA requirements (Information Protection Plan, Web Controls, and so on); facilitate responses to client requests, audits, and risk assessments; assist with risk management activities
  • Contribute to new account team onboarding, onboarding collateral creation and collaboration platform maintenance; ensure business continuity of the account processes and resources
  • Skilled in assessing end-to-end processes, identifying gaps, proposing solutions, and overseeing implementation; able to train and supervise the work of onshore and offshore resources; effective time management skills and aptitude to effectively manage stakeholder expectations and delegate; ability to exercise independent judgment to make day-to-day decisions
  • Excellent presentation skills with ability to summarize and analyze large data sets for leadership review; proficient in Microsoft Office and data analysis/reporting in Excel is required; experience with collaboration platforms, Customer Relationship Databases and Vendor Management Systems is preferred
  • Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.
  • KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package.

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