Guest Service Agent
4 weeks ago
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About UsHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunitities at this location, click here.
Source: Hospitality Online
-
Guest Service Agent
4 weeks ago
Waco, United States Hampton Inn & Suites Waco-South Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent
3 weeks ago
Waco, United States Hampton Inn & Suites Waco-South Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Services Agent
1 month ago
Waco, United States Cambria Waco Hotel Full timeDescription Are you a highly enthusiastic and customer-focused individual looking to join the team at Bridge Hotel Partners, LP C/O KB Hotels LLC in Waco, TX? We are in search of a Guest Services Representative who will be the welcoming face of our beautiful new Cambria luxury hotel, dedicated to providing top-notch service and ensuring every guest has a...
-
Guest Services Agent
2 months ago
Waco, United States Cambria Waco Hotel Full timeJob DescriptionJob DescriptionAre you a highly enthusiastic and customer-focused individual looking to join the team at Bridge Hotel Partners, LP C/O KB Hotels LLC in Waco, TX? We are in search of a Guest Services Representative who will be the welcoming face of our beautiful new Cambria luxury hotel, dedicated to providing top-notch service and ensuring...
-
Guest Services Agent
2 weeks ago
Waco, United States Cambria Waco Hotel Full timeJob DescriptionJob DescriptionAre you a highly enthusiastic and customer-focused individual looking to join the team at Bridge Hotel Partners, LP C/O KB Hotels LLC in Waco, TX? We are in search of a Guest Services Representative who will be the welcoming face of our beautiful new Cambria luxury hotel, dedicated to providing top-notch service and ensuring...
-
Front Desk Agent>
1 month ago
Waco, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Residence Waco [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
-
Waco, United States James Castellano - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceFlexible scheduleROLE DESCRIPTION:James Castellano - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Financial Services Representative State Farm Agent Team Member, your...
-
Waco, United States James Castellano - State Farm Agent Full timeBenefits: Bonus based on performance Flexible schedule ROLE DESCRIPTION:James Castellano - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Financial Services Representative – State Farm Agent Team Member, your knowledge of...
-
Insurance and Financial Services Position
2 weeks ago
Waco, United States James Castellano - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceFlexible scheduleROLE DESCRIPTION:James Castellano - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance and Financial Services Position - State Farm Agent Team Member,...
-
Guest Services Supervisor
2 months ago
Waco, United States Hotel Indigo Waco-Baylor Full timeJob DescriptionJob DescriptionAre you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next guest services manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as...
-
Guest Services Concierge
4 weeks ago
Waco, United States Baylor Scott & White Health Full timeJOB SUMMARYThe Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.ESSENTIAL FUNCTIONS OF THE ROLEGreets patients, families and visitors in a friendly professional manner.Answers questions and provides listings of local amenities to...
-
Guest Services Concierge
2 weeks ago
Waco, United States Baylor Scott & White Health Full timeJOB SUMMARYThe Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.ESSENTIAL FUNCTIONS OF THE ROLEGreets patients, families and visitors in a friendly professional manner.Answers questions and provides listings of local amenities to...
-
Receptionist - State Farm Agent Team Member
4 weeks ago
Waco, United States Kalynn Tindall - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships...
-
Front Desk Agent
3 weeks ago
Waco, Texas, United States Hampton Inn Waco Full timeAtlantic Hotels Group is looking for friendly and outgoing Front Desk Agents to ensure our guests' satisfaction by exceeding their expectations. Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. Key...
-
Front Desk Agent
2 months ago
Waco, Texas, United States Hampton Inn Waco Full timeAtlantic Hotels Group is looking for friendly and outgoing Front Desk Agents to ensure our guests' satisfaction by exceeding their expectations. Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. Key...
-
Front Desk Agent
4 weeks ago
Waco, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
2 weeks ago
Waco, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
4 weeks ago
Waco, United States Residence Waco Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...
-
Front Desk Agent
4 weeks ago
Waco, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...
-
Front Desk Agent
3 weeks ago
Waco, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...