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Assistant Executive Housekeeper-Homewood Suites

1 month ago

Munster, United States Homewood Suites Full time
The primary responsibility of the Assistant Executive Housekeeper is to ensure cleanliness of all guest rooms and maintain standards of hotel. Assist and monitor housekeeping employees in their daily tasks and to inform housekeeping managers of any discrepancies. This position is also required to assist housekeeping managers with housekeeping related duties such as lost and found procedures, answering phones and any other task related to housekeeping, guest service and interaction with housekeeping employees.   DUTIES & RESPONSIBILITIES  
  • Inspecting all vacant rooms daily in assigned areas and spot checking occupied rooms as needed.
  • Ensure all required amenities and linens are stocked daily in each guest room according to standards.
  • Ensure the guest room is clean according to standards and that required daily cleaning assignments have been completed, as specified by office.
  • Monitor all housekeeping employees and their daily activities while on the floor. Report any issues to housekeeping manager immediately.
  • Assist housekeeping managers with office duties and back of house duties, as needed, including but not limited to, lost and found, shipping and daily offices procedures.
  • Assist in cleaning rooms or laundry if the need occurs.
  • Assist in special projects as assigned such as putting in paperwork, making lists or any other task assigned by management.
  • All training of new room attendants will be done only by a floor supervisor or designated trainer and monitored by housekeeping managers.
  • In the event of the Executive housekeeper and Assistant housekeeper are unavailable, the floor supervisor would run the 8am meeting and also monitor the housekeeping office.
  • Remain positive and helpful when supervising housekeeping employees, always being polite and gracious with requests and/or suggestions for improvement of cleanliness issues.
  • Maintain a friendly and helpful attitude towards guests at all times.
  • Any other task assigned by management.