Pharmacy Vaccine Account Representative

We are excited to be a sponsor of SkillBridge and proud to offer transitioning service members a unique opportunity to gain valuable professional experience with our Company. 

With our generous military-friendly policies, we've received accolades from several organizations such as GI Jobs, Military Times EDGE, and Employer Support of the Guard and Reserve (ESGR). Consider a future with us and discover an employer who will foster your best work as you continue to strive for the well-being of others. 

Who we are …   

We are known as Merck & Co., Inc., in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.   

What we look for …    

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your integrity, knowledge, imagination, skill, and teamwork to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. 

Overview: Pharmacy Vaccine Account Representative SkillBridge Intern 

Description: 

Our Hybrid Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems in meeting the healthcare goals of the patients in their communities.  

The Pharmacy Vaccine Account Representative SkillBridge Intern (PVARSI) is a member of the Vaccine Account Team and supports the Company's Vaccines customer engagement model. The first portion of the SkillBridge Internship, the PVARSI will be trained to our company's standard of excellence in sales. Following upskilling and job training, the PVARSI will be responsible for engaging with assigned customers (i.e., pharmacy, medical groups, physician offices) in a way that supports the local market and focuses on population health and centers on the highest potential business opportunities with these customers that will improve our impact on public health. They will work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The PVARSI is responsible for ensuring all activities adhere to the spirit and letter of all Company Policies and US Laws and Regulations.  

The PVARSI reports to the Customer Team Leader (CTL), Vaccine Customer Center, and works in close collaboration with broader Vaccine Field Sales team.  

• This position is a hybrid sales position with 70% of the engagements with HCPs occurring remotely 
• The hours for the internship are 8 hours per day between 8AM - 7PM EST, Monday - Friday, adjusting hours aligned to the geographical time zone based on residence.
• Our Team provides vaccine information and support to customers across time zones, as a result job hours vary depending on territory assignments.  

Position Responsibilities:  

Account Management & Contracting  

• Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches. This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/ results of targeted vaccine programs and previously identified opportunities to improve customer benefits.  
• Maintain complete knowledge and understanding of our company's contract terms and conditions. Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.  
• Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.  
• Apply knowledge of full portfolio of our company's vaccines, competitive brands, immunization recommendations and protocols to support the integration of a standard of care and the development and establishment of vaccination protocols.  
• Manage customer supply, product transition, and back-order challenges and communications.  

Sales Acumen  

• Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/ solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across diverse customer segments. Work cross functionally with each Field Sales counterpart to provide support and resources that assist customers in achieving health outcomes.  
• Collaborate with customers through solid relationship management skills and leverage customer insights to provide appropriate information and solutions.  
• Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.  
• Create a compelling and logical rationale for the value of Company Vaccines (clinical) and Commercial Offers in support of patient health & wellness.  
• Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Company vaccines and commercial offers.  

Customer Segmentation & Targeting  

• Divide assigned customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.  
• Evaluate and prioritize business across assigned customer segments.  
• Apply customer insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.  
• Communicate our Company's Vaccine clinical information and Commercial Offers in a way that is meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs.  

Requirement: Transitioning Service Member who is eligible for participation in the DOD SkillBridge program. 

Position Qualifications:  

Education:  

• S1 - Bachelor’s degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).  
• S2 - Bachelor’s degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).  

Preferred Experience and Skills: 

• Primary Work Site/Schedule: Mon-Fri (first shift)  

Requisition ID:P-100826