Concierge Supervisor

2 weeks ago


Boston, United States Langham Hospitality Group Full time
  • It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
  • is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be leading a passionate & talented Concierge Team to drive excellence in guest satisfaction and the overall success of the department, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
  • Supervise, train and coach Concierge colleagues; ensuring all colleagues consistently practice all above-mentioned standards.
  • Work closely with Guest Relations, Langham Club, Front Desk, Housekeeping, and any applicable departments to ensure a positive outcome for any guest issues.
  • Ensure that all Concierge colleagues complete daily job responsibilities.
  • Review daily events, note group and VIP arrivals, and familiarize departmental colleagues at the start of each shift.
  • Previous experience in a five-star hotel environment is a plus
  • Proficient knowledge of required systems (e.g., Shiji, ALICE, Hotsos)

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