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Manager, I Customer Care

3 months ago

CINCINNATI, United States Elevance Health Full time

Manager, I Customer Care

Location: This position will work in a hybrid model (remote and in-office 1-2 days per week). The ideal candidate must live within 50 miles of our Elevance Health Pulse Point location in either Indianapolis, IN, or Cincinnati, OH.

At Federal Health Products and Services - FHPS , a proud member of the Elevance Health, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

The Manager, I Customer Care is responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures.

How you will make an impact:

  • Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

  • Directs implementation and administration of benefit programs.

  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes, and government-mandated disclosures.

  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.

Minimum Requirements:

  • Requires BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.

For URAC-accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role-specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.