Resource and Support Specialist, Adult and Community Education

Resource and Support Specialist, Adult and Community Education

SCA00712

The Resource and Support Specialist, Adult and Community Education is responsible for enhancing the overall services, providing day-to-day support and provides guidance to students in the College’s adult literacy and community education programs. Reporting to the Manager, Adult and Community Education, this position serves as a liaison between students, program participants, the College, and partner community-based organizations. As a resource conduit to facilitate connections to internal College and external community resources, this specialist provides case management services to assist students and participants in the removal of barriers, and supports students and participants in the successful transition into the College’s academic and workforce credit and credit-free programs to enhance student and program outcomes and performance.

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond. Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

• Plan and facilitate workshops, programming, and activities to keep students and program participants informed of and connected with services and resources at the College.
• Serve as the College’s on-site representative for adult literacy programming offered at community-based organizations (CBO) to coordinate services and programming (Free Library locations, Harambee Charter School, etc.), working with CBO staff to ensure successful program operation.
• Coordinate and conduct recruitment events, intakes, assessments, and orientations for students enrolled at a CBO site
• Connect students and program participants to relevant and needed internal and external academic, social/emotional, community resources and services to address academic and social barriers.
• Maintain documentation on meetings with students and participants to track connections with identified resources and supports while monitoring effectiveness and outcomes.
• Compile and maintain a comprehensive and up-to-date community resource library for staff, students, and participants to access as needed.
• Collect and input data using CitySpan and the College’s internal databases
• Participate in the planning and facilitation of student and participant orientation programs and information sessions.
• In collaboration with Manager, Adult and Community Education, review and compile data for reports and for contract and funder needs, as needed.
• Collaborate with stakeholders and internal and external colleagues in a collegial, respectful, and helpful manner.
• Deliver high quality customer services to both internal and external constituents in a professional, respectful, and helpful manner.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Other duties assigned.

• Bachelor’s degree required. All degrees must be from a recognized institutional accreditor.
• At least two (2) years of relevant work experience in a social service or student-oriented educational environment providing case management.
• Demonstrated proficiency in MS Word, Excel, and PowerPoint.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated ability to work independently and as a team member.
• Strong problem solving and customer service skills.
• Ability to maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

• Evidence of a working knowledge and understanding of the various resource and community-based agencies and supports available to address academic and social barriers in Philadelphia.
• Knowledge of and experience with adult literacy education programs (ABE, GED/HSE, ESL).
• Bi-lingual.

Main Campus

Benefits:“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.Full-time faculty and staff benefits include:· College-paid medical, dental, drug, life and disability insurance· Tuition remission (for classes at the college)· Forgivable tuition loan (for classes at any accredited academic institution)· 403(b) retirement plan with 10% College contribution with employee contribution 5%· Flexible spending accounts· Paid vacation, holiday and personal time· Partial remote work schedule for remote work eligible positionsAdditional College benefits:· Winter break: 1 week around the third week in December and New Years· Spring Break: 1 week in March· Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in AugustFor More information about the College benefits and eligibility based on employee class, please visit:

1

$41,208.00

$67,993.00

11/13/2023

Administrator

Full-Time

Special Instructions to Applicants:Interested persons should complete an online application.

• Cover letter of interest and CV/resume REQUIRED.
• Name and contact information for three (3) references REQUIRED.
• Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
• Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.• Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.