Guest Experience Agent

8 hours ago

Richmond, United States Quirk Hotel Richmond Full time

Front Desk Agent

Job Overview

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Quirk as a Front Office Associate.

Essential Functions

Always treat guests with courtesy and respect in a variety of situations.

Ability to work under pressure and in a fast-paced environment.

Check-in and check-out hotel guests in a confident, professional, and friendly manner.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Call back and follow up with guest on any requests that come through the front desk to ensure that they are satisfied.

Review arrivals noting special requests and blocking rooms as necessary for VIP’s and group arrivals.

Complete all items as listed on shift checklists.

Ensure proper credit card procedures are followed based on PCI compliance guidelines.

Communicate service and amenities of the hotel to guests.

Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Input, update and maintain guest profile and history which includes but not limited to guest preferences and alerts.

Flexibility to carry out job responsibilities of other positions within the front office, such as reservations, bell person, and door person, upon request by the manager.

Take, record and relay messages accurately, completely and legibly. All guest issues should be communicated to a manager, and immediately logged.

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion.

Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities when necessary.

Qualifications

Previous hotel experience preferred but not required. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)

Source: Hospitality Online

  • Guest Experience Specialist

    2 weeks ago

    Richmond, Virginia, United States White Lodging Full time

    About White LodgingWe are a leading hospitality company that prides itself on delivering exceptional experiences to our guests. Our team is dedicated to creating unforgettable memories through personalized service and attention to detail.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk...

  • Guest Service Agent

    23 hours ago

    Richmond, United States Jones Lange Lasalle, Inc. Full time

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, Guest Service, Agent, Guest, Service, Hospitality, Retail, Property Management

  • Guest Service Agent

    1 month ago

    Richmond, United States HRI DEVELOPMENT Full time

    JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. JOB DUTIES •Arrive at scheduled start time in appropriate uniform and ready for work. •Provide prompt service and actively seek opportunities to drive Guest...

  • Reservations Agent

    4 months ago

    Richmond, United States The Jefferson Hotel Richmond Full time

    Job DescriptionJob DescriptionMUST be fully flexible to work any day of the week (including weekends & holidays) on any shift ranging between 9am-8pm. This is a full-time position requiring open availability. We are looking for a reliable Reservations Agent to perform in a pleasant, professional, and efficient manner. The job is to create an overall positive...

  • Guest Experience Manager

    2 weeks ago

    Richmond, Virginia, United States CAVA - Virginia Full time

    About the Role:We are seeking a highly motivated and experienced Guest Experience Manager to join our team at CAVA - Virginia. As a key member of our restaurant operations team, you will play a critical role in ensuring that our guests have an exceptional dining experience.Key Responsibilities:Lead and develop a high-performing team of restaurant staff,...

  • Guest Experience Manager

    2 weeks ago

    Richmond, Virginia, United States CAVA - Virginia Full time

    About the Role:We are seeking a highly motivated and experienced Guest Experience Manager to join our team at CAVA - Virginia. As a key member of our restaurant operations team, you will play a critical role in ensuring that our guests have an exceptional dining experience.Key Responsibilities:Lead and develop a high-performing team of restaurant staff,...

  • Guest Experience Manager

    1 week ago

    Richmond, Virginia, United States CAVA - Virginia Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Manager to join our team at CAVA - Virginia. As a key member of our restaurant operations team, you will play a critical role in ensuring that our guests have an exceptional dining experience.Key ResponsibilitiesLead and develop a high-performing team of Team Members and Special...

  • Guest Experience Manager

    1 week ago

    Richmond, Virginia, United States CAVA - Virginia Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Manager to join our team at CAVA - Virginia. As a key member of our restaurant operations team, you will play a critical role in ensuring that our guests have an exceptional dining experience.Key ResponsibilitiesLead and develop a high-performing team of Team Members and Special...

  • Guest Experience Manager

    1 week ago

    Richmond, Virginia, United States CAVA - Virginia Full time

    About the Role:We are seeking a highly motivated and experienced Guest Experience Manager to join our team at CAVA - Virginia. As a key member of our restaurant operations team, you will be responsible for leading and developing our team members, ensuring a safe and positive environment for guests and staff, and upholding the highest standards of food safety...

  • Front Desk Agent

    4 months ago

    Richmond, United States The Jefferson Hotel Richmond Full time

    Job DescriptionJob DescriptionMUST be fully flexible to work any day of the week (including weekends & holidays) on any shift ranging between 7am-11pm. This is a full-time position requiring open availability. We are looking for a reliable Front Desk Agent to perform in a pleasant, professional, and efficient manner. The job is to create an overall positive...

  • Guest Service Representative

    2 months ago

    Richmond, United States Schulte Companies Full time

    Schulte Companies - 301 W Franklin St [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...

  • Guest Service Representative

    2 days ago

    Richmond Heights, Virginia, United States Charter Senior Living Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of perfect.Key Responsibilities:Check guests in and out of their roomsWork with guests to...

  • Front Desk Agent

    3 months ago

    Richmond, United States NoGigiddy Full time

    Front Desk Agent Job Description: We are looking for friendly and efficient Front Desk Agents to join our team for on-demand roles at various hotels, resorts, and lodging facilities. Ideal candidates are those who excel in customer service and can provide a welcoming and professional experience for guests. Key Responsibilities (Varies by Business): Greet...

  • Security Agent

    4 months ago

    Richmond, United States The Jefferson Hotel Richmond Full time

    Job DescriptionJob DescriptionWe are seeking a PART TIME Security Agent who MUST be able to work ANY day of the week including weekends + holidays. You will also be required to work either shift of 7:30am-3:30pm AND 3:30pm-11:30pm, depending on the day.The Security Agent is responsible for the Safety and Security of the Hotel Facility, the Staff and Guests....

  • Guest Services Representative

    4 weeks ago

    Richmond, Texas, United States Home2 Rosenberg SugarLand Full time

    Position Overview:The Front Desk Agent plays a crucial role in providing exceptional service to guests, ensuring a welcoming atmosphere from the moment they arrive until their departure. Key duties include managing guest check-ins and check-outs, addressing inquiries, and facilitating reservations while maintaining high standards of service.Key...

  • Front Desk Agent and Bar Host

    4 days ago

    Richmond, United States Aimbridge Hospitality Full time

    $15.00/ HR Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering gu Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk and Guest Services Representative

    4 days ago

    Richmond, Virginia, United States Aimbridge Hospitality Full time

    Front Desk Agent and Bar Host Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent and Bar Host to join our team at Aimbridge Hospitality.Key Responsibilities:Register guests in a friendly and efficient manner, ensuring a smooth check-in experience.Provide exceptional guest service during their stay, addressing...

  • Guest Services Representative

    4 weeks ago

    Richmond, Virginia, United States Best Western Plus Full time

    Position Overview: The Front Desk Agent serves as the primary point of contact for guests during their stay, collaborating with all hotel staff to ensure an exceptional guest experience.Key Responsibilities:Maintains an accurate record of room availability, reservations, and assignments.Possesses a thorough understanding of the reservations process, handling...

  • Guest Services Representative

    6 days ago

    Richmond Heights, Virginia, United States Charter Senior Living Full time

    Guest Services AgentWe are seeking a skilled Guest Services Agent to join our team at the Embassy Suites by Hilton Richmond. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.Key Responsibilities:Sell rooms and register guests in a professional and...

  • Guest Services Representative

    3 weeks ago

    Richmond, Virginia, United States Best Western Plus Full time

    Position Overview: The Front Desk Agent serves as the initial point of contact for guests at Best Western Plus, ensuring a seamless and welcoming experience from check-in to check-out. This role involves collaborating with various hotel departments to provide exceptional service and address guest needs effectively.Key Responsibilities:Maintains an accurate...