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Advanced Medical Support Assistant
2 months ago
The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.
Major duties include but are not limited to:
- Scheduling, canceling, re-scheduling patient's appointments and/or consults
- Entering no-show information
- Preparing for clinic visits
- Ensuring encounter forms are completed
- Monitoring both inpatient and outpatient appointments for areas of responsibility
- Other duties as assigned in support of Covid-19 operations for example entrance screening duties
The Advanced Medical Support Assistant can serve in one of the many areas listed below:
Chief of Staff
Dental
Executive Director / Director's Office
Emergency Medicine
Health Administration
Geriatrics and Extended Care
Community Based Clinics
Health Administration
Nursing Service
Primary Care
Social Work Service
Specialty Care
Work Schedule
: A variety of work schedules are available; work schedule will be determined upon selection and Will vary, depending on position location. Shift changes will be considered based on patient and facility needs.
NOTE: May be expected to work rotating weekends and holidays. Rotating and Irregular shifts which may include days, evenings, nights, weekends and holidays. A variety of tours are available and will be discussed during the interview process.
Virtual:
This is not a virtual position
Relocation/Recruitment Incentives
: Not Authorized
Fi
nancial Disclosure Report:
Not required
Notifications:
This position is in the Excepted Service
Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
Veterans' preference does not apply for internal or other current permanent Federal agency employees.
Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held
This position is a Bargaining Unit position.
This position is covered by locality-based comparability pay.
Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.
VA Offers a comprehensive total rewards package:
2024 Total Reward$ of a MSA VA Career Flyer.pdf (sharepoint.com)
TOTAL REWARD$ OF A VA CAREER:
Total Rewards (sharepoint.com)
