Current jobs related to Contact Direct Manager - Roanoke - Carilion Clinic

  • Contact Center Manager

    2 weeks ago

    Roanoke, Virginia, United States Carilion Clinic Full time

    About the Role: As a key member of our team, you will be responsible for managing the day-to-day operations of our centralized call center. This is a critical role that requires strong leadership and communication skills, as well as the ability to provide exceptional customer service.Key Responsibilities: Oversee the daily operations of the call center,...

  • Contact Center Member Service Representative

    5 months ago

    Roanoke, United States Blue Eagle Credit Union Full time

    Contact Center Member Service Representative Summary Title:Contact Center Member Service RepresentativeID:1-2022Location:2121 Electric Rd, Roanoke, VA 24018Department:Contact Center Description **Contact Center Member Service Representatives** serve as the Credit Union's primary contact using telephone and audio/video through the Interactive Teller Machines...

  • Travel ICU Nurse

    2 weeks ago

    Roanoke, Virginia, United States Please Contact for Facility Info Full time

    Job Title: Travel ICU NurseWe are seeking a skilled Travel ICU Nurse to join our team at a top-rated healthcare facility in Roanoke, Virginia.Job Summary:This is a 13-week travel nursing assignment with a guaranteed 36 hours per week. The ideal candidate will have experience working in an ICU setting and be able to provide high-quality patient...

  • Travel Nurse RN Position

    3 weeks ago

    Roanoke, Virginia, United States Please Contact for Facility Info Full time

    Job Title: Travel Nurse RNWe are seeking a skilled Travel Nurse RN to join our team at a prestigious healthcare facility in Roanoke, Virginia.Job Summary:This is a fantastic opportunity for a dedicated and compassionate Travel Nurse RN to work in a dynamic Progressive Care Unit environment. As a Travel Nurse RN, you will be responsible for providing...

  • Direct Support Professional

    1 week ago

    Roanoke, Virginia, United States Sevita Full time

    Job SummarySevita is seeking a dedicated and compassionate Direct Support Professional to join our team. As a Direct Support Professional, you will work one-on-one with adults with brain injury diagnoses, providing supports within a homelike community setting to help them strive for independence.Key Responsibilities:Work closely with families, involving them...

  • Direct Sales Representative

    5 months ago

    Roanoke, United States KOMPAN Inc Americas Full time

    KOMPAN U.S. is looking for a Direct Sales Representative to function as the region's commercial playground and outdoor fitness equipment consultant. This position will promote and sell KOMPAN projects to industry targets by creating demand and building relationships within the territory.The direct sales representative will play a strategic role, based from...

  • Direct Support Professional

    1 month ago

    Roanoke, Virginia, United States Dominion Care Full time

    Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional to join our team at Dominion Care. As a Direct Support Professional, you will play a vital role in supporting individuals with disabilities to maintain their health, develop skills, and adapt to their community and home environments.Key Responsibilities:Facilitate cognitive...

  • Direct Support Professional

    3 weeks ago

    Roanoke, United States MBK RESIDENTIAL SERVICES Part time

    Job DescriptionJob Description Direct Support Professionals will provide direct care to individuals with intellectual and developmental disabilities. The DSP will assist clients in performing personal care tasks; including assistance with basic personal hygiene and grooming, feeding, ambulation, medical monitoring, and health care related tasks. JOB...

  • Environmental Project Manager

    2 weeks ago

    Roanoke, Virginia, United States Montrose Environmental Group, Inc. Full time

    About Montrose Environmental Group, Inc.Montrose Environmental Group, Inc. is a global environmental services provider offering a range of solutions to help clients protect the environment and promote sustainability. With over 135 global locations and a team of experts in environmental planning, permitting, measurement, and analytical services, we strive to...

  • Field Project Manager

    4 weeks ago

    Roanoke, Virginia, United States Montrose Environmental Group, Inc. Full time

    About Montrose Environmental Group, Inc.Montrose Environmental Group, Inc. is a global environmental services provider offering environmental planning and permitting, measurement and analytical services, and environmental resiliency and sustainability solutions. Our qualified engineers, scientists, technicians, associates, and policy experts are proud of our...

  • Manufacturing Manager

    4 weeks ago

    Roanoke, United States Lane Enterprises Inc Full time

    Description:Lane Enterprises is excited to welcome an Operations Manager to their growing team in Temple, Texas! From generous benefits, including bonus opportunities and an Employee Stock Ownership Plan (ESOP), to great employee retention, this is a fantastic opportunity to join a thriving organization!Lane offers a generous benefits package to include...

  • Field Project Manager

    2 weeks ago

    Roanoke, Virginia, United States Montrose Environmental Group, Inc. Full time

    About MontroseMontrose is a global environmental services provider dedicated to protecting the environment and promoting sustainability. Our team of experts offers a range of services, including environmental planning and permitting, measurement and analytical services, and environmental resiliency and sustainability solutions.We are committed to excellence...

  • Senior Project Manager

    3 days ago

    Roanoke, Alabama, United States Vlink Full time

    Job Title: Senior Project Manager - ITLocation: Boston, MAEmployment Type: Full TimeAbout VLink:VLink is a digital technology services and consulting company.Our team members solve complex business and IT challenges for global clients.Job Description:Responsible for planning, directing, and coordinating project phases for implementation and support....

  • Supply Chain Manager

    4 weeks ago

    Roanoke, United States Techgene Solutions Full time

    Overview:We are looking for a Supply Chain Manager. This person will be responsible for directing all corporate negotiations with vendors for goods and services, negotiating the best possible prices, terms, conditions and services guarantee. They will manage a small team supply chain professionals. Develops new supply sources when current vendors are...

  • Project Manager

    4 days ago

    Roanoke, Virginia, United States TMEIC Full time

    Job SummaryAs a Technical Services Project Manager at TMEIC Corporation Americas, you will lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues. This role requires strong project management skills, excellent communication, and...

  • Technical Services Project Manager

    2 weeks ago

    Roanoke, Virginia, United States TMEIC Full time

    Job Title: Technical Services Project ManagerJoin TMEIC Corporation Americas as a Technical Services Project Manager and lead matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues.Key Responsibilities:Manage client service projects, agreements, and...

  • Aftermarket Sales Manager

    3 months ago

    Roanoke, United States Crown Equipment Corporation Full time

    Company Description:  Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...

  • Technical Services Project Manager

    4 days ago

    Roanoke, Virginia, United States TMEIC Corporation Americas Full time

    Job SummaryAs a Technical Services Project Manager at TMEIC Corporation Americas, you will lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues.Key Responsibilities Serve as single point of contact for client service projects,...

  • Service Manager

    2 weeks ago

    Roanoke, Virginia, United States Allied Universal® Full time

    Job OverviewAllied Universal, a leading security and facility services company, offers a rewarding career path that fosters personal and professional growth. As a Service Manager, you will be part of a dynamic team that drives a culture of excellence in our communities and customer service. We provide comprehensive benefits, including medical, dental, and...

  • Mitigation Manager

    4 weeks ago

    Roanoke, Virginia, United States Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA Full time

    Job Title: Mitigation ManagerPaul Davis Restoration of Lynchburg, Roanoke, and Southside VA is seeking a highly skilled and experienced Mitigation Manager to lead our team in providing exceptional service to our customers. As a key member of our leadership team, you will be responsible for ensuring that our mitigation resources are deployed in a timely and...

Contact Direct Manager

3 months ago

Roanoke, United States Carilion Clinic Full time
How You’ll Help Transform Healthcare:

Manages the day to day operations of a centralized call center serving as the gateway to Carilion Clinic with a commitment to providing the highest quality service to patients, providers, internal stakeholders and others.
 

-Organizes and oversees daily operations and activities for areas managed, providing leadership, direction and support for staff managed, coordinating work flow and staffing coverage.
-Ensures excellent customer service and adherence to call processing protocols through call monitoring and quality assurance scoring on recorded calls and sent messages. Reviews call documentation to ensure compliance with department standards.
-Provides regular ongoing feedback to staff regarding their performance. Regularly coaches staff to improve customer service delivery and ensure compliance with departmental standards. Initiates performance improvement plans and delivers disciplinary action, up to and including separation.
-Defines, establishes, prepares, maintains and supports processes, policies, and procedures for the department.
-Oversees the recruitment, hiring, training, and retention of call center staff.

What We Require:
Education: Bachelor’s degree or equivalent experience required.  Associate’s degree with medical licensure accepted. 

Experience: Minimum of 5 years of interpreting or using quantitative reports to measure and evaluate department and individual performance.  Minimum of 10 years of experience in a healthcare or call center environment.

Licensure, certification, and/or registration: Medical licensure (RN/BSN, LPN, ARRT, RRT) preferred.

Other Minimum Qualifications: Demonstrates an understanding of the revenue cycle, practice operations and the impact scheduling has upon both. Knowledgeable about call center technology, metrics, and reporting.  Excellent ability to solve complex problems. Exhibits strong organization, analytical, and time management skills.  Ability to use electronic medical record, preferably with experience with EPIC.

About Carilion
This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number:
#
Employment Status: Full time 
Location:
Park View 
Shift: Day 
Shift Details: M-F 8a-5p/ hours may vary
Recruiter:
JASON A BISHOP 
Recruiter Phone:
#
Recruiter Email: # more information, contact the HR Service Center at #
Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.