Change Management Consultant

3 months ago


Hamden, United States QData Full time

Required Qualifications Strong working knowledge and skills in Incident/Problem/Change management disciplines; Security management; Service Continuity; Service Level Management; Problem Solving Techniques; AIX Operating system; DB2 for AIX (SQL language); IBM WebSphere MQ; LAN/WAN; Microsoft Operating Systems; Maximo Tool; Tivoli Workload Scheduler; Tivoli Enterprise Portal; and Lotus Notes. Working experience with system monitoring tools. Strong Verbal and Written Communication. Strong Recovery Management skills. Has previous experience working with external clients. Strong analytical skills. Quick thinker and a quick learner. Has previous experience working in a 24x7 Operations environment. Education requirements 2 years College or equivalent The CLS Technical Operations Analyst provides Server and Application Operations support on a 24 x 7 basis. The role includes; the first response to any system alert or errors while maintaining health/system checks for custom applications. Rapid problem determination and resolution of hardware/software and the execution of an intensive established timeline. The OA is key to early and/or quick detection of problems. This staff is required to meet a contractual requirement and any gap in coverage needs to be filled by another person with overtime. The role requires people with hands-on Unix/Linux skills. The role



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