Help Desk Analyst II

4 weeks ago


Miami, United States Nicklaus Children's Health System Full time

Job Summary

The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Community’s request for assistance in compliance with HIPAA regulations as it related to the helpdesk environment.

 

Minimum Job Requirements

 

  •  Bachelor's Degree in Computer Science/ Information Systems/related major  or at least 4 years of equivalent work experience in a customer support role in a healthcare or corporate environment  (Required)
  •   5-7 years of troubleshooting skills with experience in a Windows-based environment and/or 2- 4 years experience with Macs


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