Help Desk Analyst II
1 month ago
Job Summary
The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Community's request for assistance in compliance with HIPAA regulations as it related to the helpdesk environment.
Minimum Job Requirements
- Bachelor's Degree in Computer Science/ Information Systems/related major or at least 4 years of equivalent work experience in a customer support role in a healthcare or corporate environment (Required)
- 5-7 years of troubleshooting skills with experience in a Windows-based environment and/or 2- 4 years experience with Macs
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