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Content Strategist

3 months ago

Boston, United States Fidelity TalentSource Full time

UX Content Strategist 

Do you love solving complicated problems? Are you ignited by turning that problem into strategy and using words as your craft? Are you naturally curious and committed to having less friction and more delight in digital experiences? Fidelity TalentSource is currently sourcing a temporary UX Writer/Content Strategist for Fidelity Investments, and you might just be the person we’re looking for

At Fidelity, we believe content can be a driver to improve people’s financial lives—whether they are just starting out, working to build their savings, or transitioning into retirement. Financial wellness is so important to our workplace clients and it’s the commitment we make to serve their employees at every phase.

The role
Working with designers, researchers, business partners, and other members of the team, you’ll help us create simple, streamlined experiences across mobile and web. You’ll write, edit, and iterate on digestible, jargon-free, and human-first content that adheres to our guidelines and you’ll participate in the strategy and user testing to get us there. Driven by data and empathy, you’ll help people better understand their financial situation, know their next best action, and help them feel more confident about their plans for the future.

You’ll support several initiatives, sometimes simultaneously, while staying focused on solving the key priorities for your team. This may mean taking feedback, presenting and defending your work, thinking about inclusivity and accessibility, and advocating for our customers’ needs. You’ll be their voice in understanding how to talk with them, not at them. Every day will look a little different, but every day will help us get one step closer to delivering on our goals.  

The expertise and skills you bring

Confidence in your writing skills (6+ years in content strategy, technical writing, UX writing, or digital content design). Bachelor’s degree or equivalent would be great. A self-starter attitude and an appreciation for the “why” of things, committed to defining the ask and getting results. That’s just how you operate. Track record of breaking down complex topics into bitesize bits of information that the average layperson can understand—and legal will approve. Can carry a project to completion, please some people while finding common ground with others, and present new ideas with authority yet openness. Ability to work collaboratively in a cross-function, client-centric, fast-paced environment with agile teams experience preferred. Experience in financial services is a plus.   Figma is a regular in your toolbox.

Please submit a writing portfolio or samples when you apply.

The team
You would join a small, tight-knit content team. And you would report into a larger, 130-strong team of creators, visionaries, technical writers, former educators, long-time journalists, and passionate poets of all different backgrounds. Even though we’re big we feel small, and there is plenty of support to upskill in your craft, discuss everything down to the Oxford comma, and grow in your career.
 

Dynamic Working – Post Pandemic 
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. 
Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. 

Company Overview 

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit?FTSJobs.com(opens in a new tab). 

Fidelity TalentSource will reasonably?accommodate applicants with disabilities who need adjustments in order to complete the application or?interview process. Please email us at HR@ ftsjobs.com?if you would like to request an accommodation. 

Information about Fidelity Investments 

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit?FidelityCareers.com(opens in a new tab). 

Fidelity Investments and Fidelity TalentSource are equal opportunity employers. Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.