Location Scheduling Specialist
1 month ago
FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research, risk management skills and support services, tailored risk transfer capabilities, and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees working in more than 100 countries in various challenging roles.
This is the first of three levels within the Location Scheduling Specialist job family and requires extensive supervision and mentoring.
The main responsibility is to improve the time of location-based field consultants (FE, JC, and potentially other field services) with our clients while developing trusting relationships with assigned field staff and operations Management. The incumbent will manage the timeliness of the assigned orders and coordinate the production schedule for all assigned field staff.
Provides exceptional internal and external customer service while establishing the most efficient schedule for assigned field staff. This includes organizing and populating schedules for internal customers through defined methods and coordination with external customers in addition to developing visit agendas. Takes complete ownership of the scheduling and agenda process.
Interacts with clients and brokers daily and will follow best practices to meet Service Level Objectives to provide high levels of client satisfaction. In many cases, they are the first contact that local site managers (clients & prospects) have with the FM Global Group. Incumbents require strong customer service skills.
Operated as a vital member of the scheduling services team, focused on customer experience, schedule efficiency, and logistics to support assigned field service personnel. Routinely coordinates with work assignments, ESD management, and field service management. Continually reviews processes for opportunities to leverage technology for efficiency gains, which leads to enhanced client experience. Their efforts directly contribute to the execution of the operations' objectives.
This is the first of three levels within the Location Scheduling Specialist job family and requires extensive supervision and mentoring.
The primary responsibility is to maximize the time spent by location-based field consultants (FE, JC, and potentially other field services) with our clients while developing trusting relationships with assigned field staff and operations management. The incumbent will manage the timeliness of the assigned orders and coordinate the production schedule for all assigned field staff.
Provides exceptional internal and external customer service while establishing the most efficient schedule for assigned field staff. This includes organizing and populating schedules for internal customers through defined methods and coordination with external customers in addition to developing visit agendas. Takes complete ownership of the scheduling and agenda process.
Interacts with clients and brokers daily and will follow best practices to meet Service Level Objectives to provide high levels of client satisfaction. In many cases, they are the first contact that local site managers (clients & prospects) have with the FM Global Group. Incumbents require strong customer service skills.
Operated as a vital member of the scheduling services team, focused on customer experience, schedule efficiency, and logistics to support assigned field service personnel. Routinely coordinates with work assignments, ESD management, and field service management. Continually reviews processes for opportunities to leverage technology for efficiency gains, which leads to enhanced client experience. Their efforts directly contribute to the execution of the operations' objectives.
Under extensive training and mentoring, the candidate will organize and schedule assigned field engineering or jurisdictional visits by overseeing workload and calendars. The candidate will connect with FM Global/AFM/MBRe clients and coordinate visit times. They will prepare and distribute visit agendas and work with the work assignment team and Client Service Teams to resolve problems with visiting a client's site.Qualifications
- 4-year college Degree/Bachelors preferred. A combination of education and work experience will be considered
- 2 years of customer service and work scheduling or strongly correlated work experienceSkills
- Knowledge of Microsoft Office applications, specifically Excel and Outlook, with the ability to learn new systems
- Good Communication skills, both oral and written.
- Embraces teamwork
- Team player with the ability to work independently
- Problem-solving abilities
- Ability to plan, organize, and prioritize work
- Attention to detail
- Self-motivated
- Solid math proficiency and analytical skills
- Time management
- Flexibility/adaptability to change works well under pressure
- Ability to multi-task
- Bilingual skills are a plus.
- Customer service oriented
The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program, which includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more.
FM is an Equal Opportunity Employer committed to attracting, developing, and retaining a diverse workforce.
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