INFORMATION TECHNOLOGY DESKTOP SUPPORT

3 weeks ago

Western South Carolina, United States Rush & Company Full time

We are working with a growing, US owned, 50+ year Textile Manufacturer has multiple sites across the Southeast and Northeast. They mostly produce yarn, upholstery, and industrial textiles and have an excellent reputation in the marketplace along with some of the most recognized brands in their industry. Quality company with Quality people and solid benefits. The company is looking for an Information Technology Desktop Support - Applications Administrator for their facility in western South Carolina. These facilities produce products for their market-leading and globally recognized brands/products. This position will report to the IT Manager.
Job Purpose:
Technical Support for all Information Services solutions, including (but not limited to) Operating Systems, Hardware (laptops, smartphones, tablets, etc.), telephony equipment, network connectivity, and printers/ scanners/ peripherals
Major Accountabilities/Essential Duties:
Responsibilities and accountabilities include, but may not be limited to, the following:
Provide comprehensive support via telephone, offsite remote access, and on-location for hardware, software, networks, printers, and other assets utilized by the facility or its users
Monitor and maintain the performance of network resources, diagnose and resolve user inquiries, and ensure continued operational integrity of systems utilized for production
Utilize and maintain asset tracking software to ensure accurate inventory management and resource allocation
Assist with user equipment setups, to include deploying hardware, installing and configuring software, cable management, and providing services and assistance for the user to meet their needs
Perform minor hardware and peripheral repairs in a safe and cost-effective manner
Maintain records of user requests, troubleshooting actions taken, resolutions within the ticketing system
Conduct diagnostics, consult technical manuals, and leverage outside vendors to implement solutions to resolve user and system issues
Manage and work alongside outside vendors to resolve hardware and software issues when applicable
Maintain documentation on hardware and software utilized within the facility as well as processes, workflows, or how-to guidelines necessary to the function and troubleshooting of that hardware or software
Continuous education from a diverse range of sources to stay current with changing IT standards, new hardware and software, or other industry related items
Participate in on-call rotation as directed by the I.T. Manager
Perform any additional tasks assigned by the I.T. Manager
Minimum Requirements:
Education/Certification:
Associate of Science in a computer related field required
Experience:
3-4 years of experience in I.T. providing support for applications, hardware, software, networking, printers, and information systems
Ability to focus on and communicate clearly, politely and effectively with end users/ clients in person, virtually or by phone
Experience in handling support calls, including effective client interaction, incident assessment, priority assignments, documentation of issues and actions taken, management of tickets, vendor liaison, and producing documentation for a knowledgebase
Experience trouble-shooting incidents deskside or in the field directly with end users/clients strongly preferred
Experience managing multiple, competing priorities effectively and in a timely manner
Experience tracking hardware inventory, configuring/ imaging laptops/ computers, installing hardware, upgrading memory, and various other tasks
Technology Requirements:
Windows OS 7, 10, 11 operations
Windows OS Management
Microsoft products (M365, Office, Teams)
File Share resources (Network Shares, OneDrive, SharePoint)
VPN Software (Global Protect
Dell assets (Desktops, Laptops)
HP Printer (LaserJet and MFPs), Zebra Printers
RF Scanners
Windows RSAT
Basics of Networking (VLANs, subnets)
Basics of Databases (SQL)
Key Skills:
Strong interpersonal communication and interaction skills via email, telephone and direct contact
Critical thinking, problem solving
Fast learner with high information retention
Accurate, high attention to detail
Client service focus/ attitude
Ability to work effectively and communicate within a team environment
Attentive listening
Ability to write/type, use mouse/ keyboard, and telephone/ headset
Adaptability, managing priority shifts effectively
Perform duties in professional manner working with different technologies and levels of individual
All Candidates must be able to provide work related references.

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