Help Desk
3 weeks ago
Help Desk service support - Clean Room role onsite in South Portland, Maine.
**RESPONSIBILITIES**:
- Continually monitoring service tickets and ensuring tickets are worked in timely fashion.
- Document new processes and new fixes and share with team.
- Demonstrate and adhere to all our clients and customers’ safety policies and practices.
- Follow all 5S procedures inside the cleanroom and office areas.
- Keep supervision within TSP informed of all problems that are causing customer dissatisfaction.
- Conduct all business in such a way as to project a professional image.
- Install, troubleshoot, and replace WYSE Thin Clients, Ubuntu PCs and Dell laptops as required.
- Install, troubleshoot, and reinstall Windows XP, 2000, Windows 7, Windows 10, as required.
- Install, troubleshoot, and replace Zebra, Intermec, Honeywell label printers, Inkjet and laser printers as required.
- Install and convert terminals as required.
- Use Fluke NetTool to test LAN drops, determine correct subnet and other 1st level network support issues.
- Work closely with the customer’s internal team and perform any tasks as requested by them.
- Escalate any unresolved issues to operations coordinator or field service manager.
- Troubleshooting and problem-solving skills for Desktop/laptop hardware/software, Microsoft suite products, web browser support, SharePoint, Windows Client software
- Deployment of new desktop, laptop, accessories
- Conference room support and meeting assistance.
- Desktop printer and Follow-Me printer support.
- Network cables check and pull new cables, VPN, Firewall & proxy.
- AID/XID (user id) enterprise account management.
- Back-up and recovery support.
- Application support.
- Facility support ESH, and safety training.
- Data center walkthroughs.
- Automation support.
- Maintain a positive attitude toward customers.
- May occasionally work holidays depending on support requirements and coverage needed.
- May be required to pick up extra shifts when requested.
**QUALIFICATIONS / EXPERIENCE**
- Excellent knowledge of PC, desktop, and printer hardware.
- Excellent knowledge of PC internal components.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Prior Clean room experience is a plus.
**Physical requirements include**:
- Sitting, standing, or walking for extended periods of time, Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals and printers
- Must have valid driver’s license, auto insurance, and reliable transportation.
- May occasionally require on-district travel for the purpose of on-site hardware and software troubleshooting and repair at customer’s other location.
**2 shifts available**
6AM to 6PM Sunday - Tuesday, 4 hours Wednesday
6AM to 6PM Thursday - Saturday, 4 hours Wednesday
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k) matching
- Health savings account
- Life insurance
- Referral program
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- production equipment maintenance and repair: 2 years (required)
- reading schematics: 2 years (required)
- Desktop setup and maintenance: 2 years (required)
- Printer setup and maintenance: 2 years (required)
Work Location: In person
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