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Service Manager

2 months ago

Saddle Brook, United States Worldwide Recruitment Solutions Full time
We are seeking a Service Manager for our location in Saddle Brook, NJ.
The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.

Job Functions:

  • Plan, organize, and establish objectives and goals for duties assigned
  • Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
  • Review estimates, inspections, letters, scopes, proposals and invoices for service work
  • Monitor and teach subordinates
  • Determine required staffing; hire and fire as needed within guidelines, working with HR representative to hire appropriately with OUP approval
  • Review employees according to established policies
  • Maintain open lines of communication with the customers, management and employees
  • Liaison with all other departments as needed
  • Determine/establish training of any kind that best fits the needs of the employees and the business model
  • Handle all day-to-day service department business including review of daily timecards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
  • Develop and execute a departmental sales plan
  • Ensure that customer service needs are being exceeded
  • Assist in collection of past due accounts receivable for service related work
  • Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
  • Issue proposals for service-related work
  • Manage service-related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
  • Report monthly financials to the President
  • Review performance of existing service personnel (field and office) on a regular basis
  • Ensure that field personnel are fully trained in order to perform their job at a high-level Schedule safety/ material/ procedure trainings as needed
  • Review the daily service schedule
  • Answer phones and e-mails as needed
  • Meet with customers as needed
  • Maintain the highest level of morale possible by example
Knowledge, Skills & Experience:
  • Knowledge of and/or experience with all types of roofing
  • Must be able to sell, estimate and develop new business
  • Able to read blue prints and understand specifications
  • Strong computer skills
  • Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
  • Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
  • Solid verbal, written, interpersonal and listening skills
  • Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the organization
  • Respond to calls within 24 hours
  • 3+ years experience in roofing, construction, or related field