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Service Advisor

2 months ago

Portland Mini, United States Lithia & Driveway Full time

Dealership:L0225 MINI of Portland

MINI of Portland

Mini of Portland is a part of Lithia & Driveway (NYSE:LAD), the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.We are one of the fastest-growing companies on the Fortune 500 (#140 for 2024). With over 330+ dealerships worldwide representing over 50 brands in 3 countries

Service Advisor

Full-Time

Responsibilities

  • Answer incoming telephone calls in a friendly and professional manner.

  • Greet customers in a friendly and professional manner.

  • Identify, confirm, and offer resolution to customer concerns.

  • Communicate with customer what needs to be done, how much it will cost, and when service will be complete.

  • Assess customer needs by conducting a vehicle walk around.

  • Write accurate repair orders using ADP system.

  • Provide estimates that are accurate and support upfront pricing guarantee.

  • Obtain approval to review findings of multi-point inspection and associated prices.

  • Obtain approval to proceed with Additional Service Requests.

  • Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.

  • Communicate with technicians to gain clear understanding of services required and/or performed.

  • Follow-up with customer during repair/servicing of vehicle so they are aware of status.

  • Receive and process cash or credit payment for all services performed.

Skills and Qualifications

  • Current and valid drivers license is required

  • Prior dealership experience is preferred

  • Prior Service Advisor experience is preferred

  • Strong attention to detail

  • Sense of urgency

  • Ability to work with a team and individually

  • Excellent communication - written and verbal

  • Typing – ability to type efficiently

  • Basic computer skills

Competencies

  • Does the right thing, takes action and adapts to change

  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through

  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

  • Thrives on a team, stays positive, lives our values

We offer best in class industry benefits:

  • Competitive pay

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long-Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

    High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond