Service Advisor

2 days ago

Portland, Oregon, United States Sun Auto Tire and Service Full time
Job Title: Service Advisor

At Sun Auto Tire and Service, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide exceptional customer service and support to customers in person and over the phone.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services and products based on customer needs and provide clear and concise explanations of services and costs.
  • Promote the sales of services, parts, and accessories by demonstrating a thorough understanding of products and associated service requirements.
  • Provide accurate quotes and updates to customers on the status of their services.
  • Follow proper procedures when cashing out customer tickets and provide explanations of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High school diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Possess a valid Washington driver's license.
  • Ability to work a minimum of five days per week.
Benefits:
  • Competitive bi-weekly pay.
  • Tuition reimbursement up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Sun Auto Tire and Service is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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