BSH Field Service Engineer

3 weeks ago

Eugene OR United States Hologic Full time

Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.

We are growing and are thrilled to be recruiting in the Eugene, OR area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Summary Of Duties And Responsibilities

Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components. Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. Assist other Field Engineers as necessary. Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM. Complete and submit all required paperwork on time and accurately. Train customers on the basic operation and use of Hologic products. Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements. Provide support at conventions, trade shows and customer trials. Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned. Manage inventory, keep accurate records, and return unused and failed parts promptly. Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. Manage the assigned territory in an organized fashion. Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime. Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Qualifications

Must be a self-starter, able to travel and work independently with minimal supervision. Must be capable of multi-tasking, setting priorities and scheduling work activities. Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. Willing to work flexible hours and overtime on short notice. Position requires the ability to be “on call” after normal working hours. Depending on location, position may require frequent overnight travel. Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance. High degree of mechanical aptitude. Excellent communications skills, both written and verbal are required

Education

Associate's Degree or equivalent in electronics, computer science or related technical discipline is required.

Experience

2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable.

Specialized Knowledge

Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.

Additional Details 

Must be able to lift a minimum of 50 pounds.

- - -

The annualized base salary range for this role is $62,100 to $97,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

  • BSH Field Service Engineer

    3 weeks ago

    Albany, NY, United States Hologic Full time

    Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.We are growing and are thrilled to be recruiting in the Albany, NY area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative...

  • BSH Field Service Engineer

    3 weeks ago

    Boston, MA, United States Hologic Full time

    Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.We are growing and are thrilled to be recruiting in the Boston, MA area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative...

  • BSH Field Service Engineer

    3 weeks ago

    Houston, TX, United States Hologic Full time

    Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.We are growing and are thrilled to be recruiting in the Houston, TX area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative...

  • BSH Field Service Engineer

    3 weeks ago

    Washington, DC, United States Hologic Full time

    Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.We are growing and are thrilled to be recruiting in the Rockville, MD/Washington DC area. Joining a team in our Breast & Skeletal Health you will be responsible for...

  • BSH Field Service Engineer

    3 weeks ago

    New York, NY, United States Hologic Full time

    Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.We are growing and are thrilled to be recruiting in the Newark, NJ /New York, NY area. Joining a team in our Breast & Skeletal Health you will be responsible for...

  • Engineer, Field Engineering

    2 days ago

    Bend, OR, United States MOUNTAIN, LTD. Full time

    Mountain Ltd. has an opening for  an OSP Field Engineer I  in the Bend, OR area. Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service delivery,...

  • Lead Field Service Engineer

    3 weeks ago

    United States of America General Electric Full time

    Lead Field Service Engineer Rotating Machines, Reduction gears and TurbinesRole Summary:The Lead Field Service Engineer (FSE) will provide technical direction for overhaul, repair and maintenance of equipment consisting of: marine and industrial gear sets; and motor and generator bearings to customer repair teams. You will report to the FSE Manager and...

  • Field Service Engineer

    3 days ago

    Chandler, AZ, United States Manpower Full time

    Field Service Engineer – $85 - $100K/annually Our client in Chandler Arizona is looking for hardworking, motivated talent to join their team. Great company, very competitive pay and benefits, relocation available. Don’t wait… apply today! Whats in it for you? $85k - $100k D.O.E. 1st shift - 35 hr. work week (+OT on occasion) Non-exempt...

  • OSP Field Engineer I

    2 days ago

    Bend, OR, United States MOUNTAIN, LTD. Full time

    Mountain Ltd. has an opening for an OSP Field Engineer I in the Bend, OR area. Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service delivery, and...

  • Field Engineer

    3 days ago

    , OH, United States Bi-Con Services Full time

    Overview:The field engineer is responsible for the overall material management and field documentation for the jobsite. This position requires 100% travel to our varies jobsite locations (Ohio, West Virginia, Pennsylvania, North Carolina, Virginia, Etc.), working a 10/4 schedule rotation.**Bi-Con Services employees working in safety-sensitive positions are...

  • Dx Field Service Engineer

    1 week ago

    Tampa, FL, United States Hologic Full time

    As a leading innovator of women’s health, we at Hologic are empowering people to live healthier lives everywhere, every day.As the engine of our business, our engineering teams continually challenge our ways of working, being pragmatic in their approach to innovating. From our field service engineers who work tirelessly to reduce our customer downtime, to...

  • Dx Field Service Engineer

    3 weeks ago

    Milwaukee, WI, United States Hologic Full time

    As a leading innovator of women’s health, we at Hologic are empowering people to live healthier lives everywhere, every day.As the engine of our business, our engineering teams continually challenge our ways of working, being pragmatic in their approach to innovating. From our field service engineers who work tirelessly to reduce our customer downtime, to...

  • Dx Field Service Engineer

    3 weeks ago

    Dallas, TX, United States Hologic Full time

    As a leading innovator of women’s health, we at Hologic are empowering people to live healthier lives everywhere, every day.As the engine of our business, our engineering teams continually challenge our ways of working, being pragmatic in their approach to innovating. From our field service engineers who work tirelessly to reduce our customer downtime, to...

  • Dx Field Service Engineer

    3 days ago

    Torrance, CA, United States Hologic Full time

    As a leading innovator of women’s health, we at Hologic are empowering people to live healthier lives everywhere, every day.As the engine of our business, our engineering teams continually challenge our ways of working, being pragmatic in their approach to innovating. From our field service engineers who work tirelessly to reduce our customer downtime, to...

  • Field Service Technician

    1 day ago

    Kingsport, TN, United States McCoy Construction & Forestry Full time

    McCoy Construction and Forestry is looking for Field Service Technicians in our Kingsport, TN dealership. Field Service Technicians are responsible for repairing and maintaining electric, diesel and gasoline industrial, construction and forestry equipment.Field Service Technician Requirements:2-3 years construction and forestry experience requiredAbility to...

  • Psychiatrist- Medical Services

    4 weeks ago

    Eugene, OR, United States PeaceHealth Full time

    PeaceHealth is looking for a Child & Adolescent Psychiatrist to join our team! PeaceHealths commitment to Behavioral Health is reflected in our state-of-the-art inpatient psychiatric unit, nationally respected research, and community advocacy and leadership. Oregon has been selected as one of 8 states to participate in CMS demonstration project, Certified...

  • Press Brake Field Service Technician

    5 days ago

    Portland, OR, United States Per Se Group Full time

    Summary Per Sé Group is seeking a Press Brake Field Service Technician for our client, North America’s premier supplier and servicer of lasers, EDMs, press brakes and fabrication and milling equipment.  Founded in 1978, our client has more than 430 employees in North America and is a part of a global corporation, serving industries including aerospace,...

  • Dx Field Service Engineer

    3 weeks ago

    San Francisco, CA, United States Hologic Full time

    As a leading innovator of women’s health, we at Hologic are empowering people to live healthier lives everywhere, every day.As the engine of our business, our engineering teams continually challenge our ways of working, being pragmatic in their approach to innovating. From our field service engineers who work tirelessly to reduce our customer downtime, to...

  • Field Engineer

    1 week ago

    , NV, United States TD SYNNEX Full time

    About the Role: The NetApp Field Engineer delivers turn-key solutions for NetApp and related vendor technologies. Implements advanced services leveraging their expertise in NetApp, Security, Cloud, and Networking. This position is remote but must be located in Nevada or Arizona.What You'll Do: • Deliver a turnkey NetApp storage system ready for data...

  • Field Engineer

    19 hours ago

    , NV, United States TD SYNNEX Full time

    About the RoleThe NetApp Field Engineer delivers turn-key solutions for NetApp and related vendor technologies and implements advanced services leveraging their expertise, primarily in NetApp. What You'll Do • Deliver a turnkey NetApp storage system ready for data migration or advanced software configuration• Support migration related products and...