Operations Control Center Specialist

4 weeks ago

West Palm Beach, United States tapwage Full time

Overview

The Trauma Hawk Operations Control Center Specialist is directly responsible for the safe, reliable, and efficient operation of our FAA Part 135 Helicopter Air Ambulance Program following the federal aviation regulations and company flight manuals. The OCC Specialist will be responsible for analyzing adverse/hazardous weather, weight & balance,aircraft & crew readiness, and collaborating with the Pilot in Command to finalize the flight plan. Once en-route, the OCC Specialist will monitor the progress of the flight and advise the crew of any changes they need to be aware of. This role will also dispatch and monitor ground transportation ambulances following similar standards and practices.

Responsibilities

Essential Functions:

Monitors, answers, interprets, prioritizes, and dispatches from

Palm Beach County Fire Rescue (911 calls) and local hospitals for calls

received.

Computes the amount of fuel required for the safe completion of

flight according to type of aircraft, distance of flight, maintenance

limitations, weather conditions, and minimum fuel requirements prescribed by

federal aviation regulations.

Analyze weather data to determine safe and cost-effective

flight routes.

Prepares flight plans containing information such as maximum

allowable takeoff and landing weights, weather reports, field conditions,

NOTAMS, utilizes the District's risk assessment procedure. and many other

informational components required for the safe completion of flight.

Reviews all available

information concerning that flight, including current inspection status and aircraft

discrepancy log, M.E.L. deferral log, and maintenance release, if appropriate.

Collaborates with the Director of Maintenance and the Director of Aviation

Operations regarding the repair of discrepancies and completion of aircraft

inspections or other maintenance.

Validates suitability of

crew and aircraft for each departure

Collaborates with the

Pilot In Command to finalize the flight plan. Exercises joint flight release

responsibilities with the flight crew,

Shares safety and

operational control responsibility with the Pilot in Command.

Prepares and signs the dispatch release providing

authorization for a flight to depart.

Delays or cancels flights if unsafe conditions threaten the

safety of the aircraft, crew, or patient.

Monitors flight progress and provides real-time updates to

crews, ensuring the safety of every flight.

Monitors weather conditions, aircraft position reports, and

aeronautical navigation charts to evaluate the progress of flight

Updates the pilot in command of significant changes to

weather or flight plan and recommends flight plan alternates, such as changing

course, altitude, and, if required, en-route landings in the interest of safety

and regulatory compliance.

Responds to accidents/incidents by initiating notifications

and properly documenting all information.

Assists the OCC Supervisor in maintaining the Flight Control

Center about equipment, procedures, and other operations and duties deemed

necessary.

Demonstrates competence in utilizing various software

systems and technology necessary to complete duties and assignments.

Work with a multidisciplinary team to provide excellence in

patient transport.

Responds to requests from hospitals for interfacility

transport requests, collecting information to determine if the request can be

scheduled/fulfilled.

Practices appropriate radio communication practices.

Communicates effectively with off-going or on-coming duty

pilot and flight crew to ensure that all pertinent information about the

aircraft, weather, or potential flights is provided during the shift change

briefing.

Maintains positive interpersonal relationships with

colleagues, PBCFR, hospitals, and the public; strives to maintain a friendly and

professional working environment.

Leverage FAA Flight Dispatch practices to fulfill dispatch and

control of ground transportation ambulances.

Maintains flight and weather records in accordance with

Federal Air regulations to include other data deemed necessary by the Company.

Must be able to work rotating 12-hour shifts; including

days, nights, weekends, and holidays.

Emergency duty may be required of the incumbent that includes working in Red Cross shelters or to perform

other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural.

Qualifications

Education:

High School diploma or equivalent

is required, a Bachelor’s Degree is desired

Experience:

Familiarity with dispatching and call-routing

software, global positioning system, database, and aviation ground support

software; knowledge of meteorology, aircraft navigation, instrumentation

systems, landing/takeoff and emergency procedures, and FAA regulations and

laws.

Must have a working knowledge of all applicable

regulatory requirements.

1-3 years’ experience as a Part 135 OCC

Specialist is preferred

Certification:

Non-flying position and does not require a Commercial

Pilot/Airline Transport Pilot Helicopter and Medical Certificate. The current or previous holding of a

Commercial

Pilot or Airline Transport Pilot Certification is desired.

Previous experience in a HEMS is preferred but not

required

Licensure:

- FAA Aircraft Dispatcher License Required
- Valid Florida driver’s license is required

within six months of hire.

Operational

and Safety Requirements:

Position is subject to drug and/or alcohol testing

per the DOT/FAA requirements (pre-employment, random, reasonable

cause/suspicion, post-accident)

Must be able to pass pre-employment Drug Screenings,

Background Checks, DMV checks, and Employment verification.

Health Care District of Palm Beach County is proud to be an Equal Opportunity Employer and Drug Free Workplace. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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