Lead Field Service Technician

1 month ago

Lakeville, United States Plug Power, Inc. Full time
Lead Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Shift: Mon-Friday 7:00am-2:30PM

Location: Primary location is onsite at our Amazon customer site based in Lakeville, MN

Position Summary

The Lead Field Service Technician is responsible for the daily activities at a customer site, including but not limited to scheduling, delegating tasks, maintaining 5S standards, inventory, and maintenance of units. The Lead Technician will be the point of contact for training new hires and sets the standard for professionalism at the customer site. This individual will continue to support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will maintain consistent communication with their respective Regional Service Manager to provide updates on the customers, technicians, and any issues at the site. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, independent judgment and motivational skills.The Lead Technician should be a role model for professionalism and should exhibit a positive attitude at all times thus building the morale of the site.


Core Duties and Responsibilities

  • Lead point of contact for the assigned customer site, maintaining ownership for performance of the site, ensuring up-time and overall success.
  • Check-in daily with the customer to ensure that their units are operating efficiently.
  • Develop and maintain a detailed understanding of Plug Power products and procedures
  • Maintain effective communication with the customer, informing them of any issues, including but not limited to waiting for parts and engineering issues.
  • Maintain schedules for all technicians at the site to ensure adequate coverage and satisfactory customer service by scheduling.
  • Provide proactive updates to Regional Service Manager, coordinating assistance if additional help in the region is needed, such as additional staffing resources, personnel concerns, and additional training resources.
  • Track all open work orders for the site, elevating thematic issues to the leadership
  • Maintain appropriate levels of spare equipment to ensure availability to the customer
  • Build effective internal relationships with technicians at the site and across the region.
  • Ensure that the Plug Power work area at the customer site is kept neat, organized, and compliant with 5S standards.
  • Apply customer-specific policies and procedures by setting the example for the team at the site and ensuring that all other technicians adhere to such policies and procedures.
  • Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support.
  • Assist Technicians onsite with step pay related learnings and on the job training (OJT).
  • Maintain appropriate levels of parts inventory on-site, ordering tools, equipment and parts as needed to ensure appropriate level of supplies.
  • Coordinate inventory audits weekly by assigning a technician to be in charge.
  • Properly diagnose, troubleshoot and repair units and hydrogen infrastructure.
  • Manage Preventative Maintenance schedule on a weekly basis to ensure the units and hydrogen system are maintained.
  • Perform specialized service procedures, including but not limited to field retrofits, software and hardware upgrades to existing fuel cells and hydrogen system.
  • Provide on-call and emergency support service to customers as required.
  • Complete administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Champion for overseeing safety compliance including but not limited to safety manual, SDS, gantry inspection and other tooling certifications/inspections.
  • Represent Plug Power in a professional manner at all times and in all interactions.
  • Perform other duties as assigned.

Education and Experience

  • Minimum high school diploma or equivalent with technical electrical coursework.
  • Four (4) or more years of direct experience in mechanical and electrical troubleshooting.
  • Formal training and education may be also considered in lieu of direct experience.
  • Prior experience as a Lead Technician is preferred.
  • Exceptional organization skills; experience with 5S is preferred.
  • Knowledge of lift truck operation and applications is highly preferred.
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
  • Must be able to lift 50 pounds on regular basis unassisted.
  • Travel as required for business needs; expected to drive safely and to adhere to traffic laws.
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
  • Excellent verbal and written communication skills; superior customer service skills.
  • Ability to work independently and uncompromising dedication to quality.
  • Exceptional time management skills with the ability to handle multiple tasks.
  • Punctual and reliable.
  • Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power.

Pay Rate:

$24.00 - $25.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:

Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.

The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

Health, Dental & Vision Insurance eligibility starting from the first day of hire

401(k) with 5% company match

Bonus eligibility

Paid time off including vacation, personal and sick time

Paid Holidays

Wellness Reimbursement Program

Potential to apply for Tuition Reimbursement

Employee Referral program

Employee Assistance Program

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


"Plug Power Inc. prides itself on being an Equal Employment Opportunity (EEO) Employer. Neither the Company, nor any of its representatives, will discriminate against an applicant for employment or an employee because of race, creed, color, religion, sex, sexual
orientation, gender identity, transgender status, national origin, ancestry, age, physical or mental disability, genetic information, predisposition or carrier status, marital or familial status, domestic violence victim status, military or veteran status, known relationship or association with any member of a protected class, or any other characteristic protected under applicable law. "

  • Lead Field Service Technician

    1 month ago

    Lakeville, Minnesota, United States Plug Power, Inc. Full time

    Lead Field Service TechnicianStatus: Non-Exempt (hourly)Department: Field ServiceShift: Mon-Friday 7:00am-2:30PMLocation: Primary location is onsite at our Amazon customer site based in Lakeville, MNPosition SummaryThe Lead Field Service Technician is responsible for the daily activities at a customer site, including but not limited to scheduling,...

  • Heavy Equipment Field Technician

    1 month ago

    Lakeville, United States EquipmentShare Full time

    EquipmentShare is Hiring a Heavy Equipment Field Technician (Mechanic)Compensation: Up to $40 hourly based on experience.EquipmentShare is immediately hiring a Heavy Equipment Field Technician (Mechanic) for our rental facility in Lakeville, MN to be responsible for providing maintenance and repair for a variety of customer and company owned heavy equipment...

  • Field Service Technician

    3 weeks ago

    Lakeville, United States Plug Power, Inc. Full time

    Field Service Technician Status: Non-Exempt (hourly) Department: Field Service Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells...

  • Field Service Technician

    5 days ago

    Lakeville, United States Plug Power, Inc. Full time

    Field Service Technician Status: Non-Exempt (hourly)Department: Field ServiceShift: Mon-Friday 7:00am-2:30PMLocation: Primary location is onsite at our Amazon customer site based in Lakeville, MNPosition SummaryThe Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative...

  • Heavy Equipment Field Technician

    4 weeks ago

    Lakeville, MN, United States EquipmentShare Full time $40

    EquipmentShare is Hiring a Heavy Equipment Field Technician (Mechanic) Compensation: Up to $40 hourly based on experience. EquipmentShare is immediately hiring a Heavy Equipment Field Technician (Mechanic) for our rental facility in Lakeville, MN to be responsible for providing maintenance and repair for a variety of customer and company owned heavy...

  • Heavy Equipment Field Technician

    4 weeks ago

    Lakeville, MN, United States EquipmentShare Full time $40

    EquipmentShare is Hiring a Heavy Equipment Field Technician (Mechanic) Up to $40 hourly based on experience. EquipmentShare is immediately hiring a Heavy Equipment Field Technician (Mechanic) for our rental facility in Lakeville, MN to be responsible for providing maintenance and repair for a variety of customer and company owned heavy equipment machinery...

  • Accounting Services Lead

    3 weeks ago

    Lakeville, United States Centuri Group, Inc. Full time

    Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the community. We help you build your career on Solid Ground by investing in your development and valuing your unique skills, perspective, and...

  • Heavy Equipment Field Technician

    1 month ago

    Lakeville, MN, United States EquipmentShare Full time

    EquipmentShare is Hiring a Heavy Equipment Field Technician (Mechanic)Compensation: Up to $40 hourly based on experience.EquipmentShare is immediately hiring a Heavy Equipment Field Technician (Mechanic) for our rental facility in Lakeville, MN to be responsible for providing maintenance and repair for a variety of customer and company owned heavy equipment...

  • Accounting Services Lead

    2 weeks ago

    Lakeville, United States NPL Construction Full time

    Who We Are Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the community. We help you build your career on Solid Ground by investing in your development and valuing your unique skills,...

  • NDT Technician

    3 weeks ago

    Lakeville, United States Kelvin Group Full time

    NDT TechnicianDepartment: AES NDT Employment Type: Full Time Location: Lakeville, MN Description The NDT Technician will be responsible for completion of scheduled inspection of fixed equipment throughout the plant. Key ResponsibilitiesNDE Technician with ability to certify in a minimum of (1) method per SNT-TC-1A. Routine equipment inspections. Annual...

  • NDT Technician

    3 weeks ago

    Lakeville, United States Kelvin Group Full time

    NDT TechnicianDepartment: AES NDT Employment Type: Full Time Location: Lakeville, MN Description The NDT Technician will be responsible for completion of scheduled inspection of fixed equipment throughout the plant. Key ResponsibilitiesNDE Technician with ability to certify in a minimum of (1) method per SNT-TC-1A. Routine equipment inspections. Annual...

  • Accounting Services Lead

    1 month ago

    Lakeville, United States Centuri Group, Inc. Full time

    Accounting Services Lead Date: Jun 26, 2024 Location: Lakeville, MN, US, 55044 Company: NPL Construction (S4) Description: Who We Are Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the...

  • General Service Technician

    2 weeks ago

    Lakeville, United States TGK Automotive Full time

    Overview: ** HIRING NOW ** New Location Coming Soon 17900 Kenwood Trail Lakeville, MN 55044 COMPENSATION: $18.00/Hr. - $24.00/Hr. TGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client...

  • General Service Technician

    2 weeks ago

    Lakeville, United States TGK Automotive Full time

    Overview: ** HIRING NOW ** New Location Coming Soon 17900 Kenwood Trail Lakeville, MN 55044 COMPENSATION: $18.00/Hr. - $24.00/Hr. TGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client...

  • General Service Technician

    4 weeks ago

    Lakeville, United States TGK Automotive Full time

    Job DescriptionOverview: ** HIRING NOW ** New Location Coming Soon 17900 Kenwood Trail Lakeville, MN 55044 COMPENSATION: $18.00/Hr. - $24.00/Hr. TGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to...

  • General Service Technician

    3 weeks ago

    Lakeville, United States TGK Automotive Full time

    Overview: ** HIRING NOW ** New Location Coming Soon 17900 Kenwood Trail Lakeville, MN 55044 COMPENSATION: $18.00/Hr. - $24.00/Hr. TGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client...

  • Auto Service Technician

    2 months ago

    Lakeville, United States Fleet Farm Full time

    Do you love cars? Do you work on your own vehicle or have a desire for a career as a mechanic? If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you! Looking to gain knowledge in the automotive industry? Our entry level Basic Automotive...

  • Heavy Equipment Shop Technician

    1 month ago

    Lakeville, United States EquipmentShare Full time

    EquipmentShare is Hiring a Heavy Equipment Shop Technician (Mechanic)Compensation: Up to $38 hourly based on experience.EquipmentShare is immediately hiring a Heavy Equipment Shop Technician (Mechanic) for our rental facility in Lakeville, MN to be responsible for providing maintenance and repair for a variety of customer and company owned heavy equipment...

  • Auto Service Technician

    4 weeks ago

    Lakeville, United States Fleet Farm Full time

    Do you love cars? Do you work on your own vehicle or have a desire for a career as a mechanic? If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you! Looking to gain knowledge in the automotive industry? Our entry level Basic Automotive...

  • Service Manager

    2 months ago

    Lakeville, United States Rsiclimate Full time

    **Applicant Portal** : **Job Details: Service Manager** Vacancy NameService Manager Job Description**Service Manager** is responsible for the profitable delivery of refrigeration services for a specific branch or branches. **ESSENTIAL DUTIES AND RESPONSIBILITIES** **Project/Business Responsibilities:** * Manages the Service P/L for assigned branch(s). *...