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Associate Director, Patient Services
2 months ago
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Associate Director, Patient Services - Immunology
Location: Remote (US Based)
Description
The Associate Director, Patient Services will be responsible for managing the day-to-day operations of a high-functioning patient access program with a focus on operational excellence. This newly created position is a vital and strategic role within our growing market access team to support the further build of the Nemolizumab Patient Services offerings.
Key Responsibilities
Managing the day-to-day patient access operations, collaborating with hub vendor, SPs, and internal stakeholders to ensure seamless patient access.
Ensure quality, training, and compliance are routinely monitored.
Collaborate with SP and Patient Services partners to support the entire patient journey including business rule development and maintenance, version control, annual updates, process mapping, training, documentation, and oversight of SOP’s.
Lead quality programs and call monitoring. Maintain key performance indicators for team and stakeholders, holding all accountable through daily touch points, business reviews, and training.
The role functions as a HUB liaison and key resource for the field team, training, and stakeholders, collaborating cross-functionally to ensure a strong understanding of Hub process and capabilities, escalating concerns as appropriate, and identifying solutions to address access barriers.
Manage resources and materials used by the Hub to ensure proper regulatory approvals are in place, participate in marketing regulatory review process as needed.
Facilitate routine calls with vendor partners. Address case-level and process-level issues.
Partner with Legal and Compliance to ensure processes are aligned with laws, regulations, and company ethics and values.
Work with Medical and Quality divisions on vendor AE/PC reporting, product replacement, and vendor training
Support the leadership and brand teams by contributing insights and recommendations during strategic planning and help drive business objectives by ensuring proper patient access strategies are implemented and maintained
Key Qualifications
Bachelor’s degree required
Minimum 10 years of prior experience in the biotech / pharma / payer industry with a focus on patient and hub services
Prior experience working with hubs, SPs, specialty pharmaceutical reimbursement
Demonstrated strong communication, cross-functional collaboration, and conflict resolution skills
Demonstrated track record of managing patient programs in a compliant way
Strong understanding of the PBM reimbursement process, PAPs and nurse programs
Travel requirements: ability to travel up to 25% may be required, with potentially heavier travel during launch phases.
What we offer in return
You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.
Next Steps
If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager
The final step is a panel conversation with the extended team
Our people make a difference
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
Employer’s Rights:
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
