Content Claims Specialist

4 weeks ago


Portland, United States Crawford & Company Full time
  • Position Summary The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:Acting/operating as a third party, intermediary between the Insurance Company's property adjusters, and their policyholders with respect to conducting valuations of policyholder's/claimant's total loss contents, which are most commonly caused by theft, water, fire and other perils.
  • Focusing on the accurate and timely processing of content claims, via the use of edjuster’s claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system – exclaim.
  • Operating from their appropriately set up and equipped home-based offices, edjuster’s Content Claims Specialists are consistently (daily/weekly basis) assigned new claim files.
  • Operating from their home-based offices, edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.
  • Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required for completing the inventory and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner, and as per productivity standards.
  • Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required to promote/achieve the timely turnaround/closures of all claims.
  • The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork; use hands/fingers in repetitive motion in keyboard usage; use hands/fingers to efficiently utilize a writing instrument.
  • Visual activity requirements are those of Clerical Administrative.


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