![Brigham & Women's Hospital(BWH)](https://media.trabajo.org/img/noimg.jpg)
Security Concierge
1 month ago
As a Security Concierge, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, amazing customer service skills, and the motivation to achieve the high professional standards required by the department.
GENERAL SUMMARY/OVERVIEW STATEMENT:
Under the general direction of the Supervisor on Duty, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains positive image as initial point of contact for patients, visitors, and staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful.
• Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others.
• Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services.
• Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up.
• Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc).
• Maintains assigned post area in clean and orderly fashion.
• Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc) as required.
• Reports and keeps current on security issues and concerns.
• Provides support to Security patrol services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed.
• Provides other assistance to Security field services staff as directed.
• Performs additional duties as assigned.
Qualifications
QUALIFICATIONS:
• Minimum of a High School diploma or GED required.
• At least one year of customer service experience required. At least two years of customer service experience within the healthcare or hotel setting preferred.
• Excellent communication skills, friendly and outgoing with a commitment to service.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain certification in CPR/AED/First Aid (training provided by department)
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
• Exemplary customer service and communication skills.
• Above average problem solving ability.
• Ability to remain calm in stressful situations and to multitask as needed.
• Reliable and flexible
• Must be able to read, write and speak English fluently. Fluency in more than one language preferred.
WORKING CONDITIONS:
• Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours.
HOSPITAL WIDE RESPONSIBILITIES:
Brigham and Women's Hospital I CARE Standards
The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.
C. I will Communicate my commitment to high quality performance
A. I will Appear and act as a professional
R. I will Respect all individuals
E. I will Extend myself
EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.
-
Residential Concierge
5 days ago
Boston, United States Boston Residential Concierge Full timeDescription: Are you a motivated, cheerful, and amiable professional who takes pride in being the first point of contact? As the concierge of our prestigious residential building, you will be responsible for creating a lasting impression that perfectly complements the property's elegance and sophistication. We currently have openings for morning, afternoon,...
-
Residential Concierge
6 days ago
Boston, United States Boston Residential Concierge Full timeAre you a motivated, cheerful, and amiable professional who takes pride in being the first point of contact? As the concierge of our prestigious residential building, you will be responsible for creating a lasting impression that perfectly complements the property's elegance and sophistication. We currently have openings for morning, afternoon, and...
-
Security Concierge
1 month ago
Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time* 16 hours / Nights / Every Other Weekend *As a Security Concierge, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule...
-
Security Concierge Specialist
2 months ago
Boston, United States Windwalker Group Full timeJob DescriptionJob DescriptionWindwalker is seeking a dedicated, engaging, decisive and vigilant individual to fill the position of a Security Concierge Specialist at our client's location in Boston. As a key member of our team, you will play a crucial role in ensuring the safety and security of our client's patrons and staff. You will be entrusted...
-
Concierge
2 weeks ago
Boston, United States Barkan Management Company Part time $20 - $24Job DescriptionJob DescriptionJob OverviewThe Concierge will maintain a secure environment for the residents; ensuring that all residents and visitors are properly greeted and screened, and provide residents with personal services in an efficient, responsive, and professional manner. General Duties and Responsibilities:Maintain complete knowledge of rules,...
-
Task Force Security Officer
3 months ago
Boston, United States United Security Full timeJob Summary: USI is seeking high level security officers for a corporate office complex. Job Duties may include performing security patrols of designated areas by foot, observing for any conditions that may create security concerns or safety hazards, maintaining access control of premises and monitoring entrances and exits. Attending to the front desk,...
-
Evening Concierge Attendant
17 hours ago
Boston, Massachusetts, United States Mediate Management Company Full timeValet Concierge Role at Mediate Management CompanyCompany OverviewMediate Management Company is a distinguished property management organization with a legacy of over 40 years, specializing in the management of upscale residential properties. We are currently seeking a committed Valet Concierge to join our esteemed team.As a member of our Concierge team, you...
-
Lead Concierge/Supervisor
3 months ago
Boston, United States Stratton Amenities Full timeJob DescriptionJob DescriptionStratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.The Lead Concierge/Supervisor will be...
-
On-Call Overnight Concierge
3 months ago
Boston, United States FirstService Residential Full timeJob Overview: Provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge...
-
Building Concierge Position
6 days ago
Boston, Massachusetts, United States Forest Properties Manag Full timePosition OverviewForest Properties Management, Inc. is in search of a dedicated Concierge for our esteemed property. The Concierge plays a pivotal role in welcoming residents and visitors, providing essential security measures, and upholding the high standards of our establishment. Ideal candidates will possess a strong background in customer service,...
-
Concierge, Boston, MA
3 weeks ago
Boston, United States Forest Properties Manag Full timeJob DescriptionJob DescriptionForest Properties Management, Inc. seeks a Concierge for our Parkside property located in Boston, MA. The Concierge is responsible for greeting residents and guests of the building, providing basic security services, and ensuring that property standards are maintained. A qualified candidate will have customer service experience,...
-
Front Desk Concierge in Boston, MA
2 days ago
Boston, United States Professional Staffing Group Full timeFront Desk Concierge in Boston, MA Are you a personable and service-oriented individual with a passion for creating positive guest experiences? Join our team as a Front Desk Concierge in the vibrant city of Boston, MA. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and enhancing the overall...
-
Concierge, Boston, MA
1 week ago
Boston, United States Forest Properties Manag Part time $18 - $20Job DescriptionJob DescriptionForest Properties Management, Inc. seeks a part-time Concierge for our Parkside property located in Boston, MA. The Concierge is responsible for greeting residents and guests of the building, providing basic security services, and ensuring that property standards are maintained. A qualified candidate will have customer service...
-
Care Concierge
1 month ago
Boston, United States Zelis Healthcare, LLC Full timeThe Care Concierge is responsible for providing call center-based telephonic guidance to Insights and Empowerment (I&E), SmartShopper health plan and employer group clients' members (consumers) who are 'shopping' for medical procedures at cost effective facilities. The Care Concierge reports directly to their SmartShopper Supervisor. The Care Concierge is...
-
Care Concierge
1 month ago
Boston, Massachusetts, United States Zelis Healthcare, LLC Full timeThe Care Concierge is responsible for providing call center-based telephonic guidance to Insights and Empowerment (I&E), SmartShopper health plan and employer group clients' members (consumers) who are 'shopping' for medical procedures at cost effective facilities. The Care Concierge reports directly to their SmartShopper Supervisor. The Care Concierge is...
-
Concierge (Full Time / Third Shift)
2 months ago
Boston, United States Mediate Management Company Full timeJob DescriptionJob DescriptionAbout UsWe are a growing property management company, with 38 years of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Concierge to join the MMC team!Our Concierge team members are customer service driven and act as the first point of contact for the...
-
Concierge (Full Time / Second Shift)
3 months ago
Boston, United States Mediate Management Company Full timeJob DescriptionJob DescriptionAbout UsWe are a growing property management company, with 38 years of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Concierge to join the MMC team!Our Concierge team members are customer service driven and act as the first point of contact for the...
-
Valet Concierge
2 months ago
Boston, United States Mediate Management Company Full timeJob DescriptionJob DescriptionAbout UsWe are a growing property management company, with 38 years of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Valet Concierge to join the MMC team!Our Concierge team members are customer service driven and act as the first point of contact for...
-
Valet Concierge
2 months ago
Boston, United States Mediate Management Company Full timeJob DescriptionJob DescriptionAbout UsWe are a growing property management company, with 38 years of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Valet Concierge to join the MMC team!Our Concierge team members are customer service driven and act as the first point of contact for...
-
Valet Concierge
2 months ago
Boston, United States Mediate Management Company Full timeJob DescriptionJob DescriptionAbout UsWe are a growing property management company, with 38 years of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Valet Concierge to join the MMC team! This position will start as a temporary role, with the potential to transition to a permanent...