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Supervisory IT Specialist

2 months ago

Arlington County, United States Cybersecurity And Infrastructure Security Agency Full time

Typical work assignments include:
Oversees and manages Federal teams responsible for escalation and incident management for CISA IT infrastructure, network, system and application management and resolution.
Coordinates IT and security incidents, events, outages, leading to reason for outage (RFO) and root cause analysis while keeping all necessary parties updated until resolution.
Oversees the development of repeatable processes to address activities within their purview, provides feedback on all activities and fully communicates to leadership, technology, and analytical sections and ensure consistency across the team.
Maintains plans, strategy, and policy to support and align with organizational cybersecurity initiatives and regulatory compliance.
Leads or coordinates the performance of needs analysis to determine opportunities for new and improved business process solutions
Operates CISA's IT service management platform, defines network and application alerting thresholds and manages the notification process, and coordinates with OCIO's Engineering, End User Support, Information Security, and Application Development leads to ensure timely resolution of IT incidents and requests.