Medical Support Assistant

1 month ago

Martinsburg, United States Department Of Veterans Affairs Full time
Summary

Medical Services Assistants (MSA's) are assigned to the ward, hospital acute care, intensive care nursing stations, CLC (Community Living Centers) units. They are responsible for initialing and carrying out a variety of administrative and clerical duties associated with the support of patient care, in-patient screening, advising, and assisting veterans seeking and receiving medical treatment on one or more of the Inpatient units at this facility.



Duties

  • Assists both the veteran and the professional staff in coordinating scheduled procedures and follow-up appointments.
  • Promotes a positive image with emphasis on customer service by treating patients, visitors, co-workers and medical center personnel with courtesy and respect.
  • Responds to customer's needs in a positive and efficient manner.
  • Assists in orienting/training and advising staff, house staff, and nursing personnel concerning VA regulations, policies, and procedures on patient care and administration matters.
  • Attends monthly meeting to keep current on changes in laws and regulations.
  • Acts as receptionist and communications' coordinator for the inpatient unit.
  • Greets veteran and others, responds to questions, providing instructions and information to patients about tests and procedural requirements, and completes administrative processing.
  • Processes the mail, including patient mail.
  • Sets priorities, and accomplishing work assignments.
  • Obtains all key information needed and initiates medical administrative processing of physician's orders.
  • Verifies orders electronically, reviewing content of orders and consults, ensuring that each Is appropriate as entered, and notifies nursing staff of STAT or NOW orders.
  • Initiates the inpatient medical record upon admission.
  • Assists in orienting patient and patient's family to the ward surrounds.
  • Reviews admission information and inputs data for patient admissions transfer from other units.
  • This data entry allows data to be reflected In the BMS (Bed Management System) software, for tracking of availability through the Martinsburg VA.
  • Makes initial contact with operator in CODE situation, fire or other emergency on the unit.
  • Directs traffic, calls for necessary personnel and equipment, and records and reports result from STAT orders.
  • Assists patients and families in contacting Chaplain Service and Voluntary Services as needed.
  • Verifies consult requests to designated outpatient clinics.
  • Prepares release of information consents in coordination with outside agencies.
  • Executes discharge procedure in computer, gathers all active and prior treatment records and assembles Utilizes and maintains computer devices to perform most processing and scheduling functions.
  • Contacts agent cashier/clothing room (day tour) or the Administrative Office of the Day (AOD) on irregular tours for pick up and storage.
  • Will establish order and maintain necessary forms and stock office supplies.
  • Reviews each referral for follow-up care for geographic location of veteran's primary residence and coordinates appointment scheduling according to distance to be traveled.
  • Initiates consent forms for authorization to perform surgery.
  • Reviews the medical record to determine whether all needed tests have been ordered and takes action to correct any deficiencies.
  • Prepares patient's chart for surgical procedures.
  • Reviews required tests and results when completed or take action to correct deficiencies.
  • Upon death of a patient, informs appropriate department after determining time of death, physician In attendance, and cause of death.
  • Assists in contacting next of kin, calling Chaplain Service to escort family from the ward to the appropriate office.
  • Maintains accurate information on patient destinations, recording patients leaving floor and returning to floor, and treatment area.
  • Responds to daily shift report with pending admissions, discharges, transfers, charts to assemble, and other pertinent information useful to the next shift.
  • Has regular access to electronic and printed files containing sensitive data that must be protected under the provisions of the Privacy and Release of Information Act of 2002, and other applicable laws, federal regulations, VA statutes and policy, and Medical Administration policy.
  • Serves as a patient advocate and is responsible for efficient and considerate movement of patient from the moment of their arrival until discharged from the hospital.


Work Schedule: Monday to Friday - 08:00am - 04:30pm
Telework: Not Authorized
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

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