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Credit and Collections Associate

2 months ago

Plymouth, United States DSG Full time

DSG is seeking a Credit and Collections Associate to join our Accounts Receivable Team. Preferred work location is in our Plymouth, MN location, but other DSG branch locations will be considered for the right candidate. As a Credit and Collections Associate, you will be responsible for accounts receivable collections across the organization, supporting the Regional Credit Managers and Director of Credit to ensure timely collections and satisfied customers, processing credit applications and new customer set up.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we've delivered more than supplies, we've offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a Credit & Collections Associate at DSG:

  • Process credit applications from customers
  • Set up new customer accounts
  • Collect customer receivables across the organization
  • Assist customers with account inquiries and troubleshoot account balance issues
  • As a part of the credit management team, ensure coverage for credit matters during company business hours
  • Assist in the release of credit holds
  • Develop and maintain strong relationships with customers, providing excellent customer service while collecting balances due
  • Develop and maintain strong relationships across the organization, communicating proactively, and partnering with sales associates on collection efforts
  • Provide documentation and support for state and local sales tax audits
  • Perform other duties as necessary or assigned

A Successful Credit & Collections Associate Typically Has:

  • 3+ years of experience managing credit for small to large customers, preferably in a distribution environment.
  • Knowledge and understanding of credit laws and regulations (i.e. Truth in Lending, Fair Credit Reporting, Fair Debt Collection Practices, etc.).
  • Familiarity with credit risk management methods including liens, payment bonds, joint checks, personal guarantees, etc.
  • Strong written and verbal communication skills.
  • Demonstrated interpersonal skills with the ability to collaborate across all levels of the organization.
  • Strong system aptitude and the ability to navigate systems in order to combine formal training with exploration and self-learning.
  • Basic Microsoft Excel proficiency.
  • The ability to effectively multi-task, work independently, and manage competing priorities.
  • Sound judgement and critical thinking skills; can see the "big picture" when making decisions.
  • A team-player mindset; works for the good of the whole organization with a service attitude.
  • Professional credentials a plus

At DSG, We Offer Benefits Built for You:


  • We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
  • We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
  • We offer competitive compensation packages based on your experience and potential.
  • You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
  • Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, paid parental leave, Dependent Care Flexible Spending Account (FSA), and Health Savings Account (HSA) with employer contribution, among many others.
  • You will have the opportunity to prepare for your future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
  • You will receive a discount on all DSG-supplied products.
  • We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.