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Technical Writer
3 months ago
RESPONSIBILITIES
A Client Services Specialist/Technical Writer will be responsible for establishing, maintaining and growing client relationships by assuring the quality and accuracy of client deliverables in a professional, expeditious and cost-effective manner.
- Draft, review and edit documents to ensure technical soundness, scientific accuracy, readability, grammar and spelling, consistency, and formatting, as well as adherence to industry and company standards and best practices, and any applicable regulatory requirements.
- Organize and coordinate assigned client account work in a timely and profitable manner.
- Collaborate and coordinate with cross-functional teams such as Operations, Sales and other affiliated stakeholders to ensure that clients experience superior service.
- Provide technical consulting services to clients directly and/or through coordination with internal technical team.
- Follow up on inquiry calls and emails; respond to specific client inquiries promptly and professionally.
- Provide support to in-house employees as required (project-related, general writing/editing, etc.).
- Maintain up-to-date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
#LI-MB1
#LI-Hybrid
QUALIFICATIONS
Bachelor's degree or equivalent, plus at least two years of directly related experience in environmental compliance reporting or similar.
- Expert knowledge of Word plus working knowledge of Excel, Internet, and e-mail (Outlook).
- Demonstrates written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
- Must be comfortable giving and receiving feedback.
- Must be comfortable working independently and within a team.
- Demonstrates resourcefulness and strong critical thinking skills.
What you'll experience working at UL:
- Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
- People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
- Diversity & inclusion: UL is committed to celebrating acceptance, equity and inclusion of all people. We believe our diverse views when combined bring a greater representation of the world and a better representation of our customers.
- Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
- Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. The salary range for this role is $55,000 to $65,000 and is based upon years of experience that is commensurate with the level of the position. All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 5% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
The application deadline for this position is February 5, 2025
