Technical Writer

1 month ago

chicago, United States PTR Global Full time

Technical Writer - W2 only (Citizen or Green Card)


Instructional writing or digital payment or commercial banking or fintech payments.

Writing Chatbot instruction. Ability to write B2B digital payments platform


Job Description:

  • Expert in technical writing, modeling process flows, data relationship flows and event sequencing.
  • Able to understand the logic of code and to construct complex data queries.
  • Advanced business and data analysis, business process and application knowledge.

Roles and Responsibilities:

  • Client is seeking an Instructional Writer for client global cash management platform Access to support client’s innovative approach to financial services.
  • As a successful candidate, candidate will create content to help users perform critical tasks for their companies and organizations.
  • The firm processes trillions of dollars a day and settles some of the most critical global financial transactions.
  • Candidate will collaborate with the product teams as they develop advanced products features and launch improved client experiences.
  • Write easy-to-read instructions for end users for the complete set of Access products and services.
  • Edit content from others into a consistent voice, tone and style.
  • Follow the firm’s content guidelines and contribute improvements to them.
  • Collaborate with developers, information architects, designers, project managers, platform owners and other key stakeholders.
  • Provide insights for improving the usability of content.

Candidate should have a good understanding of:

  • Instructional content editing/writing.
  • User experience writing.
  • Application of brand book and style book guidelines.
  • AP Stylebook.
  • End-user instructions.
  • B2B financial services content.

Candidate's experience should include:

  • Seven or more years of experience as an instructional content creator.
  • A portfolio of instructional content examples that demonstrate clarity of style and voice.
  • Ability to quickly learn banking concepts and understand how products work.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Experience developing content using the WalkMe platform is a plus.

Additional Skills:

  • Ability to learn a B2B digital payments platform

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