Mid-Market Account Manager

3 days ago

North Charleston, United States Segra Full time

Job Summary

The Mid-market Account Manager (MAM) will be primarily responsible for retaining existing revenue and generation of sales uplift revenue in the existing customer base. The MAM must meet the experience and/or the education/training requirements of their specific Job Description. The MAM will have a quota based on producing new revenue from assigned accounts and/or geographic territory assignments. Additional sales representatives, short term targeted sales efforts or blitzes, or additional personnel maybe assigned to territories as determined by management or the needs of the company.

The MAM will have daily customer account management responsibility with an assigned base of accounts to monitor for customer satisfaction, to assist Customer Service when necessary to resolve customer issues, and as needed, to help pursue additional revenue opportunities with these accounts.

Duties & Responsibilities

40%

  • Pursue additional business with existing customers, primarily those that are small to mid-market enterprises (i.e. full potential value of below ~$10k MRC) to provide services within regional market territory. Use Microsoft Dynamics or other CRM front-end to manage sales opportunities and provide appropriate reporting and forecasting of activity
  • Develop proposals using the full suite of Segra products to win additional business with existing Segra customers in the account base (i.e. uplift)
  • Responsible for new revenue quota as well as reducing churn/increasing retention

40%

  • Maintain mid-market customer relationships with existing assigned Segra customers for services in market territory in order to reduce churn and maintain existing revenue base
  • Investigate and resolve any problems, and position additional products within the account
  • Prepares and delivers effective sales presentations to existing customers
  • Re-terms all assigned existing accounts, as applicable, to assure a satisfactory level of retention
  • Responsible for maintaining assigned existing customer account base

10%

  • Maintains and updates, as required, customer and company contacts, presentations, proposals and general sales records regarding ongoing sales activity
  • Submit accurate customer contracts using the Wizard system or other CRM to Sales Engineering or Customer Care organization for the provisioning of products.
  • Coordinate with customer and Sales Engineering resources to insure expected due dates for product delivery are communicated and appropriate customer personnel remain updated.

10%

  • Provides on-going support to assure customer satisfaction

Qualifications

  • Education: Degree in sales / marketing or related field, equivalent work experience, or a combination thereof
  • Experience: Previous Enterprise level, ILEC-CLEC sales experience preferred and/or managed services experience preferred
    • At least 5+ years of telecommunications sales or technology sales experience specifically including sales of products such as core connectivity, extended connectivity, storage and cloud services, and/or security solutions; other past sales experience will be considered on a case by case basis
    • Some experience with serving and selling to mid-market and/or major enterprise accounts (i.e. sales >~$5 MRC)
  • Key Competencies:
    • Strong Communication skills; Time management skills; Proficiency in Microsoft Office; Prior experience with Microsoft Dynamics preferred
    • Ability to design strategic plans to position Segra products and services to align with customers changing needs.
    • Conduct quarterly account review meetings to ensure Segra is secure as the provider of choice.
    • Problem solving skills to change products and services as needed.
    • Leverage relationships with existing base to act as referrals to prospective major companies

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.

Other details

  • Job Family 50
  • Pay Type Salary

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