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Dsw Store Supervisor Full-Time

4 months ago

LITTLETON, United States DESIGNER BRANDS Full time
Essential Duties and Responsibilities:

Customer Service

- Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency.

- Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasking related to daily open/close including store cleaning, recovery and maintenance standards.

- Meets metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML.

- Performs other duties as assigned by the Store Manager or other leader.

Inventory Management

- Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers.

- Responsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery.

- Leverages inventory reports to maximize productivity and merchandise presentation on the sales floor.

- Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.

- Maintains supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas.

- Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.

Human Resources

- Work closely with the store leadership team to understand and follow policy and procedure

- Assists the Store Manager and other leaders in recruiting/interview candidates

- Support team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient manner

- Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

- Supports team in managing payroll and associate timekeeping activities

- Recognize associates through our company recognition tools.

Required Skills

- Excellent customer service by exhibiting a positive mindset and enthusiasm

- Ability to manage in ambiguous situations to resolve internal and external conflict

- Ability to develop collaborative working relationships

- Ability to recognize what is critical and take action

- Good verbal and written communication skills

- Proven ability to train, coach, develop and motivate others

- Ability to hold team accountable to time bound expectations

- Time management

- Professionalism

- Must have availability to meet the needs of the business (i.e. shifts outside traditional business hours)

- Proficiency in basic computer use, including Microsoft Office

Experience

Minimum 2 years retail experience Some college preferred Minimum high school graduate or equivalent Benefits (dswinc.com)

This position is eligible for a monthly sales bonus.