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Customer Associate/Delivery Driver

4 months ago

Provo, United States Ewing Outdoor Supply Full time

Ewing Outdoor Supply is looking for a game-changer in a Service Professional/Delivery Driver in our Orem location. The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority.

This position will have delivery and warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be provided for you. We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow.

As a green industry leader for over 100 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it.

If this sounds like an opportunity that interests you, read the full job description provided above to see if you would be a fit for our team, and in our family.

Responsibilities

Go the extra mile to engage customers

Greet and direct customers

Provide accurate information (e.g. product features, pricing and after-sales services)

Answer customers’ questions about specific products/services

Conduct price and feature comparisons to facilitate purchasing

Cross-sell products

Ensure racks are fully stocked

Manage returns of merchandise

Coordinate with your team to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Store Manager

Stay up-to-date with new products/services

Deliver a wide variety of items to different addresses and through different routes

Follow routes and time schedule

Load, unload, prepare, inspect and operate a delivery vehicle

Ask for feedback on provided services and resolve clients’ complaints

Inform customers about new products and services

Follow DOT regulations and safety standards

Requirements

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Basic math skills

Be able to lift 50-70 pounds

Excellent communication skills, capable of building trusting relationships

Ability to perform in fast-paced environments

Valid professional driver’s license

Excellent organizational and time management skills

Good driving record with no traffic violations

Bonus Points for the Following*

Bilingual (English & Spanish)

Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)

Proven work experience as a Customer Service Associate, Sales Associate, or similar role.

Knowledge of inventory stocking procedures

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Profit Sharing

We have the 4 C’s that make your job a career

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do

Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you

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