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Systems Technician III

3 months ago

Annapolis Junction, United States General Dynamics Information Technology Full time

Req ID: RQ179709

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Job Family: Systems Administration

Skills:

Computer Hardware,Information Technology (IT) Systems,Microsoft Windows Server

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Systems Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. The ideal candidate will thrive in a fast-paced, high movement environment who can pivot with occasional redirection and focus based on mission needs.

As a Systems Technician III, you will support our government client’s activities in several Maryland locations, including Annapolis Junction and Hanover, Maryland.

HOW A SYSTEMS TECHNICIAN III WILL MAKE AN IMPACT

  • Providing installation, maintenance, and troubleshooting support of information systems, applications, and related peripheral hardware

  • Working closely with GDIT employees to ensure IT tickets are responded to and resolved in a timely manner

  • Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems

  • Provides troubleshooting and support, Installs, configures, and upgrades computer hardware and software

  • Participates in special projects as required, coordinates development of deliverables and products

  • Provides onsite support for other technical and organizational groups including hands/eyes-on assistance for remote teams

  • Offering technical support and training to end-users

  • Expanding current knowledge of relevant technology as assigned

  • Maintains systems for conference rooms and associated AV components

  • Maintain records/logs of repairs and fixes and maintenance schedule

  • Identify computer or network equipment shortages and place orders

REQUIRED QUALIFICATIONS

  • 4+ years of directly related experience supporting network/end-user computing OR an AA/AS and 3+ years of related experience

  • Candidate must be able to obtain and maintain a Top Secret/SCI Clearance w/Polygraph

  • Operational knowledge of the following: Active Directory, Group Policy, SharePoint, ServiceNow, SCCM, Qualys Security, and Microsoft System Center products.

  • Experience with Dell Servers (Windows Server 2016 or 2019), Hyper-V virtualization

  • Experience with Windows and Mac desktops, laptops, mobile devices (iOS, Android), and application support

  • Solid understanding of LAN/WAN networking principles

  • Experience with electronic ticketing systems, attention to detail, and direct customer service is essential

  • Position requires lifting equipment that weighs 20-30 pounds, walking and standing, pushing, and pulling; working around, under, and over desks

DESIRED QUALIFICATIONS:

  • Basic knowledge of Juniper or Cisco Routers/Switches, Aruba Wireless (WLC, WAP).

GDIT IS YOUR PLACE:

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting-edge technology you can learn from

The likely hourly rate for this position is between $30.65 - $41.47. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.