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Global Technical Product Advisor- Powersports/Marine

2 months ago

Field, United States BRP Full time
Global Technical Product Advisor 

 

BRP is seeking a Technical Product Advisor who will report to the Global Product Support Team Lead for our Sea Doo Brand and who will be tasked with providing  product support to our dealer/distributor network for technical concerns. As part of your role, you’ll  ensure consistent alignment of our brand promise, actual product and support performance.  In addition to being part of a dynamic and motivated team, you will have the opportunity to make an impact on our organization by providing a great service experience.

 

YOU’LL HAVE THE OPPORTUNITY TO:

  • Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
  • Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
  • Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
  • Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
  • Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
  • Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
  • Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.

 

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:

Required:

  • 5 plus years of relevant technical experience in Powersports.
  • Technical degree or equivalent experience in Powersports, Automotive, Marine, or Small Engine Mechanics.
  • Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
  • Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings, and bills of materials.
  • Experience using CRM or ERP systems and Google Suite or Microsoft Office.
  • Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
  • Fluency in English; proficiency in French or other languages is a plus.
  • Ability to travel up to 5% a year.

Preferred: 

  • Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
  • Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
  • Skilled in connecting product knowledge with dealer support and customer satisfaction.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

  • Bonus potential: We work hard and BRP recognizes that with a discretionary annual bonus.

  • Generous paid time off: we feel that winding down is as important as creating the future of recreational products so we offer a competitive vacation package

  • Competitive 401k offering. We want to make sure you enjoy retirement and believe in helping you get there. We provide a generous dollar for dollar match.

What about some feel good extra perks:

  • Holiday season shutdown: between Christmas and New Year’s, we close some of our facilities and refill on good times.

  • Educational resources: We love to fuel your curiosity and encourage you to learn more so we provide you resources to stay cutting-edge, therefore,  we all win together.

  • Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

  • Growth opportunities: We believe in investing in you and your development. Stay with us and grow with us

 

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law.

If you have a disability and would like to request an accommodation in order to apply for a position, you may contact us at Careers.us@brp.com

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