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Director of Process Engineering, Lean Engineering and Operations Improvement
2 months ago
Reporting to the VP of Operations Strategy, Technical Services & Transportation, you will lead our Engineering organization, which includes Process Engineering, Industrial Engineering, and Operations Improvement. Your role will be crucial in helping us develop and execute a sustainable Process Improvement/Lean strategy across QVC and HSN.
Who We Are
Qurate Retail Group combines shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. The retailer reaches more than 200 million homes worldwide via 14 television channels, which are widely available on cable/satellite TV, free over-the-air TV, and digital livestreaming TV. The retailer also reaches millions of customers via its QVC+ and HSN+ streaming experience, websites, mobile apps, social pages, print catalogs, and in-store destinations.
Your Impact
Leadership & Strategy:
Lead and manage our diverse engineering team to drive fulfillment improvements through design, innovation, and process changes.
Help us make strategic decisions regarding physical and process changes within our Fulfillment and Returns Centers.
Foster a culture of continuous improvement using Lean methodologies within our organization.
Budget Management:
Oversee our annual CAPEX budget ranging from $30M to $150M for projects across multiple Fulfillment Centers.
Manage our substantial run/operate budget for the FC Network and Service Improvements.
Engineering Excellence:
Develop our operating plans, equipment, and business processes based on our requirements, service levels, and capacity constraints.
Enhance our job setups and operational processes by leveraging your engineering expertise.
Drive our Core Process Redesign projects to support service improvements and capacity increases.
Support our automation and innovation implementations.
Industrial & Process Engineering:
Manage our change management projects to improve capacity, quality, and efficiency at our FC sites.
Establish and measure our labor standards across all functions and FCs.
Partner with our FC leaders to ensure successful implementation of innovations and training for our employees.
Develop our Lean/PI strategies, conduct large-scale process improvement events, and help us achieve significant annual savings (>$1M).
Qualifications & Skills:
Experience leading our engineering and process optimization teams.
Proficiency in Lean methodologies and continuous improvement.
Strong budget management skills.
Commitment to encouraging a collaborative and innovative working environment.
What You Bring
10+ years of business experience.
Experience in P&L ownership or customer-facing/revenue-generating roles.
People and Business leadership
Influence and network-building experience
Global cultural awareness
Project management expertise
Industrial engineering skills
Knowledge in lean management and Kaizen practices
Education:
Bachelor’s degree in engineering (preferred in Industrial Engineering or Operations Research) or related technical disciplines.
MBA a plus
Join us at Qurate Retail Group to lead transformative projects and help us foster a culture of excellence and continuous improvement in our operations.
Remote work is not permitted in NYC at this time.
#LI-MLG
Join us as we enrich life’s everyday moments – including yours. Apply today
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
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