Hostess / Host (PM)

2 months ago

Denver, United States The Source Hotel & Market Hall Full time
Description

The Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the F&B Operation(s)/ Restaurant(s). The Host, leads and has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.

A successful Host, you may be responsible for training other reception team members on process and service standards set at The Source. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.

ESSENTIAL FUNCTIONS

Host/Hostess

Assist leadership by training, mentoring and influencing The Source Service Standards and steps of service required daily

Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner

Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail

Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution

Punctuating all calls and interactions with friendliness, accuracy, and discretion

Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

Build relationships with members and guests and communicate and red flags and positive feedback to management to assess

Influence a fun and positive atmosphere by being approachable and professional

Required Skills/Qualifications

Minimum of 1+ years’ experience in a similar role.

Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.

Problem solving skills and bring conflict resolution to any anticipated or current matter

Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

Strong communication skills and ability to understand and follow written and verbal instructions

Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.

Long periods of sitting or standing.

Fast paced movements occasionally required to go from one part of the club to others.

Must be able to understand and communicate clearly with guests, members, and coworkers.

Must be able to reach and handle the computer, keyboard, and desktop items.

Occasionally kneel, bend, crouch and climb as required.

Licenses or Certificates

None.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Crescent Hotel standards.

Other

Bilingual or multilingual ability helpful.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online

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