Cloud Solution Architect Manager

1 week ago

Irving, United States Microsoft Full time
OverviewWe are looking to hire a Cloud Solution Architect Manager - Security Join the Retail & Consumer Goods Organization Leadership Team as a Cloud Solution Architect Manager- Security. In this role, you will have the opportunity to drive transformation and consumption in partnership with our most strategic customers, focusing on AI, Copilot, and Security to achieve both Microsoft and customer business outcomes. Leverage your large, multi-functional team across the breadth of the Microsoft solutions portfolio to engage with senior-level customers and deliver industry-relevant solutions that help them adopt and embrace digital technologies. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation to make a difference in people's lives and in organizations across the globe.
ResponsibilitiesAs a Cloud Solution Architect Manager- Security in this is a customer-facing role, acting as a trusted advisor for customers at various stages of their journey with AI, Copilot, Security, and Azure. Whether they are just beginning or have a well-established presence in our cloud, you will help them achieve both Microsoft and customer business outcomes. By leveraging your multi-functional team across the breadth of the Microsoft solutions portfolio, you will engage with senior-level customers and deliver industry-relevant solutions that help them adopt and embrace digital technologies. This role owns the technical relationship between the customer and Microsoft, assisting customers in leveraging their Microsoft investments through architecture, implementation, and operational health engagements. Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team tocontribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success. Care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with businessgoals and the aspirations of team members. Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improveexperience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth. You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and projectportfolio anddrives expansion ofour Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects ofyour practice. Manage your team's performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-drivenapproach to your prioritisation and decision-making. Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes. Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoftproducts, Solutions and Support and coach your team to understand the SupportCatalogand how to leverage the offerings OtherEmbody our culture and values

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