Customer Service Representative

4 weeks ago


San Rafael, United States Transdev Full time

About Transdev:

Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

Job Description

Position Title:Customer Service Representative (CSR)

Reports to:Call Center Manager

Status:Non-Exempt – $20.00/Hour

SUMMARY:The CSR assists customers by providing information and trip planningassistance.Takes customer calls and schedules customer rides using a computerized scheduling system.

RESPONSIBILITIES:

  • Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.

  • Provide counseling, information, resources, and a high level of customer service.

  • Answer customer calls and inputs all customer rides using a computerized scheduling system.

  • Coordinate and assess eligibility for all programs.

  • Data entry onto spreadsheets and in databases.

  • Provides customer service with late vehicle service, verifying “no shows” and assisting riders with resolving service-related complaints.

  • Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.

  • Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.

  • Other duties as required.

QUALIFICATIONS / REQUIREMENTS:

  • High school diploma or equivalent, such as GED, required.

  • Understand the full suite of Marin Access programs.

  • Understand requirements of the ADA.

  • Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.

  • Utilize computer software, Microsoft Office, proficient computer skills.

  • Basic mathematical skills.

  • Travel requirement (as a percent):



  • San Rafael, United States Clear Concepts Management Full time

    Clear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Service Representative, you will play a crucial role in building and maintaining strong...


  • San Rafael, United States Clear Concepts Management Full time

    Job DescriptionJob DescriptionClear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Service Representative, you will play a crucial role in...


  • San Rafael, United States Clear Concepts Management Full time

    Job DescriptionJob DescriptionClear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Service Representative, you will play a crucial role in...


  • San Rafael, United States Clear Concepts Management Full time

    Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team as an Entry Level Customer Service Representative at Clear Concepts Management, a leading customer...


  • San Rafael, United States Clear Concepts Management Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team as an Entry Level Customer Service Representative at Clear Concepts...


  • San Rafael, United States Clear Concepts Management Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team as an Entry Level Customer Service Representative at Clear Concepts...


  • San Rafael, United States Clear Concepts Management Full time

    Job Description Job Description Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team as an Entry Level Customer Service Representative at Clear Concepts...


  • San Rafael, United States Transdev Full time

    About Transdev: Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev...


  • San Rafael, United States Chilton Auto Body Inc Full time

    Position Title: Customer Service RepresentativeDepartment: OperationsReports to: Location ManagerPosition Summary: The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real...


  • San Rafael, United States Chilton Auto Body Inc Full time

    Position Title: Customer Service RepresentativeDepartment: OperationsReports to: Location ManagerPosition Summary: The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real...


  • San Rafael, United States CareerBuilder Full time

    HIRING DRIVEN, RELIABLE & OUTGOING CUSTOMER SERVICE REPRESENTATIVES!!! STAFF NEEDED TO START WITHIN THE NEXT FEW WEEKS! We are conducting interviews for new additions to our team. The position is an immediate hire. Experience is a PLUS! But not required -- Entry Level positions available (We provide Full training) Management advancement opportunities are...


  • San Diego, United States Spectrum Insurance Service Full time

    Customer Service Representative/Administrative Assistant Company: Spectrum Commercial Insurance Brokers Location: San Diego, CA Job Description: We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative/Administrative Assistant. The ideal candidate will have experience in customer service and be...


  • San Rafael, United States Local Firm Hiring! Full time

    We offer training that focuses on developing your business skills through mentorship, hands-on training, and constant constructive feedback.We are seeking a competitive, entrepreneurial-minded candidate to fill an Entry Level Management role that eventually will oversee one of our new client projects. Initially, you will work with a team of Customer Service...


  • San Antonio, United States Hunter Service Group Full time

    Job DescriptionJob DescriptionWho We AreHunter Service Group is a LOCALLY-owned home service company dedicated to excellence. We’re not part of a big out-of-town corporation and are not for sale to one of those companies. We prioritize our team over profits, provide continuous training, and recognize our employees for their hard work. As an independent...


  • San Rafael, United States HIRING ASAP! Full time

    The Customer Support Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through...


  • San Rafael, United States Enterprise Mobility Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • San Diego, United States Laboratory Service Inc Full time

    LabCorp is seeking a Customer Service Support Representative to join our team.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.The Customer Service Support Representative will provide product education and handle a wide variety of...


  • San Diego, United States Laboratory Service Inc Full time

    LabCorp is seeking a Customer Service Support Representative to join our team.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...


  • San Rafael, United States Enterprise Mobility Inc Full time

    Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and...


  • San Rafael, United States Enterprise Mobility Inc Full time

    Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and...