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Customer Service Representative

4 months ago

San Rafael, United States Transdev Full time

About Transdev:

Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

Job Description

Position Title:Customer Service Representative (CSR)

Reports to:Call Center Manager

Status:Non-Exempt – $20.00/Hour

SUMMARY:The CSR assists customers by providing information and trip planningassistance.Takes customer calls and schedules customer rides using a computerized scheduling system.

RESPONSIBILITIES:

  • Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.

  • Provide counseling, information, resources, and a high level of customer service.

  • Answer customer calls and inputs all customer rides using a computerized scheduling system.

  • Coordinate and assess eligibility for all programs.

  • Data entry onto spreadsheets and in databases.

  • Provides customer service with late vehicle service, verifying “no shows” and assisting riders with resolving service-related complaints.

  • Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.

  • Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.

  • Other duties as required.

QUALIFICATIONS / REQUIREMENTS:

  • High school diploma or equivalent, such as GED, required.

  • Understand the full suite of Marin Access programs.

  • Understand requirements of the ADA.

  • Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.

  • Utilize computer software, Microsoft Office, proficient computer skills.

  • Basic mathematical skills.

  • Travel requirement (as a percent):