Senior Manager

3 weeks ago

Chicago, United States United Airlines Full time
Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:

The Senior Manager, Premium Services Operations serves as the leader of the global operation of United’s suite of premium products, including but not limited to: United Clubs, Polaris lounges and ground experience, Global Services, VIP, and tarmac transportation program. Based in United’s Corporate Support Center (CSC), the position supervises a large team of Regional Managers stationed across United’s network. This key leadership role partners very closely with internal collaborators (Airport Operations, Marketing, Corporate Real Estate, etc.) and external partners (service providers, suppliers, etc.) to establish an operational strategy that strives to achieve continuous and sustainable improvement across the operation of United’s premium products, with a focus on driving consistency, identifying and implementing efficiencies, and managing costs.

  • Lead all aspects of the global operational execution of United’s portfolio of premium products and effectively lead team to desired/targeted outcomes
  • Develop, socialize and implement macro operational strategy for the premium space, including: goal setting, critical metric definition, prioritization of work, timeline establishment, etc
  • Set operational and customer satisfaction goals for Regional Manager team and coach team on how to architect, implement and measure against airport-specific action plans
  • Focus on continuous improvement in the premium operation, especially on optimizing performance of the tarmac transportation program
  • Continuously supervise network-wide performance and build case(s) on where to focus work and direct capital and operational investment
  • Manage a multi-million dollar annual facilities maintenance budget, as well as the associated intake, prioritization, approvals and forecasting processes with Regional Manager team
  • Partner in development of capital planning for lounge network, ensuring that operational need is clearly defined and actioned against consistently
  • Represent the voice of the operation in the design and build of premium facilities (lounges, check-in lobbies, etc.) to ensure adherence to standards and optimal maintainability
  • Supervise and coach Regional Managers on the successful execution of facility start-ups/mobilizations, as well as closures based on defined and evolving processes
  • Meet regularly with key operational and service provider leadership to provide visibility of performance of premium teams

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

QualificationsWhat’s needed to succeed (Minimum Qualifications):
  • Bachelor's Degree or equivalent experience - Business Administration, Economics, Hospitality, Industrial Engineering, etc.
  • 5+ years airline/aviation experience; including 3+ years direct people management
  • Airline operations experience
  • Strong project management skills
  • Strong communication skills, including creation of materials, and delivery to leaders of varying levels
  • Proven people leadership skills
  • Advanced critical thinking and analysis skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Master's Degree (MBA)
  • Additional airline commercial experience
  • Refined executive presence
  • Ability to lead large, diverse and geographically disperse teams
  • Data analysis skills

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

  • Senior Float Director of Nursing

    2 weeks ago

    Chicago, IL, United States Sunrise Senior Living Full time

    We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. At Sunrise, our Senior Resident Care Director (Sr. RCD) is responsible for providing overall leadership and management of the health and well-being of the residents within the community to which they are assigned to. Managing all clinical...

  • Senior Float Director of Nursing

    2 weeks ago

    Chicago, IL, United States Sunrise Senior Living Full time

    Overview "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader    At Sunrise, our Senior Resident Care Director (Sr. RCD) is responsible for providing...

  • Senior Float Director of Nursing

    3 weeks ago

    Chicago, Illinois, United States Sunrise Senior Living Full time

     : Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Chicago Metro Area Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that...

  • Director of Sales

    1 day ago

    Chicago, United States Jaybird Senior Living Full time

    Job DescriptionJob DescriptionAbout the Company: There are jobs – and then there are careers.At Jaybird Senior Living, we offer team members the chance to do the kind of work that is meaningful and makes a difference every day. We are looking for people who live our mission of demonstrating exemplary red carpet service in all we do. The opportunity to...

  • Senior Manager

    4 weeks ago

    Chicago, Illinois, United States United Airlines Full time

    The Senior Manager of Clubs and Lounges will serve as the marketing head for the United Club program, spearheading a visionary marketing strategy that establishes an industry leading customer experience and sets the stage for a benchmark premium airport experience.This role involves a strategic dive into data insights to identify and cater to travelers'...

  • Director of Operations

    2 hours ago

    Chicago, United States Jaybird Senior Living Full time

    Job DescriptionJob DescriptionAbout the Company:There are jobs – and then there are careers.At Jaybird Senior Living, we offer team members the chance to do the kind of work that is meaningful and makes a difference every day. We are looking for people who live our mission of demonstrating exemplary red carpet service in all we do. The opportunity to grow,...

  • Senior Manager Compensation

    4 weeks ago

    Chicago, United States Oakleaf Partnership Limited Full time

    Oakleaf Partnership is partnered with a prestigous and market leading global law firm in their search for a Senior Compensation & Analytics Manager/Compensation Manager to join their growing compensation function. This will be a fast-paced, multifaceted role supporting the global compensation function. Role The Senior Manager of Compensation & Analytics...

  • Senior Manager Compensation

    3 weeks ago

    Chicago, United States Oakleaf Partnership Full time

    Oakleaf Partnership is partnered with a prestigous and market leading global law firm in their search for a Senior Compensation & Analytics Manager/Compensation Manager to join their growing compensation function. This will be a fast-paced, multifaceted role supporting the global compensation function. Role The Senior Manager of Compensation & Analytics...

  • Senior Manager

    1 month ago

    Chicago, Illinois, United States Bank of America Full time

    Job Description:The Vulnerability Management Operations Senior manager will be primarily responsible for the management of the Vulnerability Identification program execution. The Senior Manager s purview will span across the Americas, EMEA and the Asia Pacific regions and will be responsible for day-to-day Operations readiness and resiliency. This role works...

  • Senior Manager of Sales

    2 weeks ago

    Chicago, United States The LaSalle Group Full time

    Join our dynamic team at LaSalle Network, where we're not just about filling roles; we're about fostering connections and driving growth. For over 25 years, we've been the premier staffing and recruiting firm in Chicago, and we're not slowing down. We're seeking a Senior Manager of Sales to play an impactful role in our growth by driving new business,...

  • Senior Manager of Sales

    1 week ago

    Chicago, United States The LaSalle Group Full time

    Join our dynamic team at LaSalle Network, where we're not just about filling roles; we're about fostering connections and driving growth. For over 25 years, we've been the premier staffing and recruiting firm in Chicago, and we're not slowing down. We're seeking a Senior Manager of Sales to play an impactful role in our growth by driving new business,...

  • Senior Manager of Sales

    2 weeks ago

    Chicago, United States The LaSalle Group Full time

    Join our dynamic team at LaSalle Network, where we're not just about filling roles; we're about fostering connections and driving growth. For over 25 years, we've been the premier staffing and recruiting firm in Chicago, and we're not slowing down. We're seeking a Senior Manager of Sales to play an impactful role in our growth by driving new business,...

  • Corporate Development Senior Manager

    3 days ago

    Chicago, United States Selby Jennings Full time

    Title: Corporate Development Senior Manager Company Summary: We are currently looking for a Corporate Development Senior Manager to join a leading public company in the Education space. The successful candidate will be responsible for providing support for the origination and execution of M&A transactions, as well as working directly with the Corporate...

  • Property Manager

    3 weeks ago

    Chicago, United States Senior Suites- Auburn Gresham Full time

    Job DescriptionJob DescriptionCompany DescriptionDo you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for assisting with day-to-day operational and administrative...

  • Senior Catering Sales Manager

    1 week ago

    Chicago, United States Gecko Hospitality Full time

    Senior Catering Sales Manager. Our Establishment is renowned for its prestigious history and commitment to excellence, and is on the lookout for an experienced Senior Catering Sales Manager to bolster our esteemed sales team. This pivotal role is des Sales Manager, Catering, Manager, Sales, Senior, Staffing

  • Corporate Development Senior Manager

    2 weeks ago

    Chicago, United States Selby Jennings Full time

    Title: Corporate Development Senior Manager Company Summary: We are currently looking for a Corporate Development Senior Manager to join a leading public company in the Education space. The successful candidate will be responsible for providing support for the origination and execution of M&A transactions, as well as working directly with the Corporate...

  • Corporate Development Senior Manager

    2 days ago

    Chicago, United States Selby Jennings Full time

    Title: Corporate Development Senior ManagerCompany Summary: We are currently looking for a Corporate Development Senior Manager to join a leading public company in the Education space. The successful candidate will be responsible for providing support for the origination and execution of M&A transactions, as well as working directly with the Corporate...

  • Senior Client Success Manager

    2 weeks ago

    Chicago, United States Zego - PayLease, LLC Full time

    The Senior Client Success Manager (CSM) is a senior-level position, delivering against agreed upon success plans with our clients by empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on t Client, Senior, Manager, Customer, Technology, Property Management, Business

  • Senior Manager, FP&A

    4 weeks ago

    Chicago, Illinois, United States tms Full time

    TEAM: Agency FinanceREPORTING TO: Senior Director Finance ABOUT UStms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a...

  • Senior Brand Manager

    2 weeks ago

    Chicago, United States Dr. Wolff USA Distribution Inc. Full time

    Company Description Dr. Wolff USA Distribution Inc. is one of the largest family-owned pharmaceutical and cosmetic companies in Germany. With over 100 years of experience, Dr. Wolff has expanded into more than 60 global markets. Their international retail presence includes major retailers such as Costco, Boots Alliance, Sam's Club, Walmart, and Watsons. Role...